Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01219694 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Danville Regional Medical Center — 142 South Main Street, Danville VA, 24541

Nov 26, 2024 → Dec 4, 2025

✅ Completed
PSM Last business day of November 2024
Target: Nov 29, 2024
🕐 Clock stopped: Completed (Dec 5)
✗ SLA Missed (370d late)
Dispatch 0.0d
Coordinators 271.3d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
271.3 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Nov 26, 2024 Due: Dec 31, 2025 Completed: Dec 5, 2025 (26 days early)
📅
268.0 days Total Age
⏱️
187.0d in Assigned Longest Stage
🔄
11 transitions Status Changes
⚠️
267.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Apr 3, 2025
Visit 2 Oct 21, 2025
Visit 3 Dec 4, 2025

AI Analysis

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Completed with significant delays
Invoiced • 534 days old
🚨
Primary Delay 187.0 days stuck in "Assigned"
⏱️
Total Delay 267.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
75.2d / 1.0d SLA
Assigned
196.1d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
3/11/25 RCook- Per MFranks in ASC call, reassign to Todd F.
🔧 Work Performed
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service 25.04.03 CNL '25.10.21_MS: Searched for asseet. Could not locate. 3rd attempt. 25.12.04 PM
🔍 Technician Findings
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service
⚠️ Problem Description
December PM 2024
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Nov 26, 9:12 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Nov 26, 10:26 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Yves Dessin
🚨 76.0 business days
👷
Technician Assigned by Rhea Berry Mar 11, 3:00 PM
Technician: Todd Fogiel
🚨 19.0 business days
⏱️
Labor Added Apr 6, 9:32 PM
Type: Labor
Status: Open
Qty: 0.25
🚨 87.0 business days
👷
Technician Assigned by Stephanie Ramen Aug 5, 5:57 PM
Technician: a0h5A00000HFAXWQA5, Jim Kingery
⚠️ 6.8 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Aug 13, 11:14 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 259d 23h
🚨 49.0 business days
👷
▶
2 Technician Assigned Oct 20, 4:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 68d 4h
⏳ 2.0 business days
⏱️
2x Labor Added Oct 21, 10:46 PM
Type: Labor
Status: Open
Qty: 1, 0.5
⚠️ 6.2 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Oct 29, 10:12 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 8d 18h
🚨 26.0 business days
👷
▶
2 Technician Assigned Dec 3, 2:06 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 35d 4h
⏳ 2.0 business days
⏱️
Labor Added Dec 4, 6:27 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added Dec 4, 6:44 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
3 5x Labor Added Dec 4, 7:09 PM
5x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Christopher Carroll
From: Assigned
To: Completed
Duration in Previous: 1d 5h
🏁
Status: Closed by Christopher Carroll
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Dec 5, 12:17 PM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 3m
📨
▶
2 Status: Invoice Pending Dec 5, 12:58 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Dec 5, 8:53 PM
Invoice Number: SM-248372

Bottlenecks

Assigned
Duration: 187.0 business days (threshold: 4.0 business hours)
Exceeded by 186.5 business days
Ready for Scheduling
Duration: 49.0 business days (threshold: 1.0 business days)
Exceeded by 48.0 business days
Assigned
Duration: 7.5 business days (threshold: 4.0 business hours)
Exceeded by 7.0 business days
Ready for Scheduling
Duration: 26.0 business days (threshold: 1.0 business days)
Exceeded by 25.0 business days
Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Carroll
Scheduled
N/A
Created
Nov 26, 9:12 AM
Invoice #
SM-248372

Work Details (10)

Name Type Status Qty Amount Date
WL-02745421 Labor Open 0.25 $0.00 Apr 6, 9:32 PM
WL-02979404 Labor Open 1 $0.00 Oct 21, 10:46 PM
WL-02979405 Labor Open 0.5 $0.00 Oct 21, 10:46 PM
WL-03027014 Labor Open 0.5 $0.00 Dec 4, 6:27 PM
WL-03027069 Labor Open 0.5 $0.00 Dec 4, 6:44 PM
WL-03027145 Labor Open 1 $0.00 Dec 4, 7:09 PM
WL-03027146 Labor Open 0.5 $0.00 Dec 4, 7:09 PM
WL-03027147 Expenses Open 1 $0.00 Dec 4, 7:09 PM
WL-03027148 Expenses Open 1 $0.00 Dec 4, 7:09 PM
WL-03027149 Travel Open 9 $0.00 Dec 4, 7:09 PM

Details