📍 Danville Regional Medical Center — 142 South Main Street, Danville VA, 24541
Nov 26, 2024 → Feb 12, 2025
⛔ Blocked
PSM
SLA Clock
Last business day of November 2024 · Target: Nov 29, 2024
✗ SLA Missed (49 biz days late)
Active: 51 biz days
🕐 Clock stopped: Completed (Feb 12, 2025)
▶ Clock Running
Status: Created
Nov 26 → Nov 26, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 26 → Nov 26, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 26 → Nov 26, 2024
0 business days (counted)
Running total: 0 of ? biz days used
51d
▶ Clock Running
Status: Assigned
Nov 26 → Feb 12, 2025
51 business days (counted)
Running total: 51 of ? biz days used
Created: Nov 26, 2024Completed: Feb 12, 2025
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 26 → Nov 26
Created
▶ Running
0
0
Nov 26 → Nov 26
Assigned
▶ Running
0
0
Nov 26 → Nov 26
Ready for Scheduling
▶ Running
0
0
Nov 26 → Feb 12
Assigned
▶ Running
51
51
Dispatch0.0d
Coordinators51.9d
Field Work0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
51.9 days
Over SLA
Field Work
0.0 days
Created: Nov 26, 2024
Due: Dec 31, 2024 (591 days overdue)
📅
51.9 daysTotal Age
⏱️
51.1d in AssignedLongest Stage
🔄
5 transitionsStatus Changes
⚠️
50.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
1 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
On Hold • 626 days old
🚨
Primary Delay51.1 days stuck in "Assigned"
⏱️
Total Delay50.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.9d / 1.0d SLA
Assigned
51.1d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
0.2d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/12 BAlexander Placing in On Hold due to retire
🔧Work Performed
PM CNL SEARCH 1/24 YD
Bed has been retired
🔍Technician Findings
PM CNL SEARCH 1/24 YD
Bed has been retired
⚠️Problem Description
December PM 2024
📄Description
Bed, Electric
Feb 12, 2025 1:37pm
@Yves Dessin Asset has been retired. Please close WO. Thanks!
Apr 29, 2025 3:22pm
@Mark Franks Here is another WO we came across that is assigned to Yves, looks like he already closed it out but it's back "On Hold" as of Feb. 2024 - Do you know if there's anything further that needs to be done here on our end? Looping in @Jennifer Johnson for further input if needed too. Thanks! CC @Yves Dessin
Timeline
📋
▶
2
Work Order Created Nov 26, 11:33 AM
Work Order Created → Status: Assigned
👷
Status: Assigned by Kimberly Hardison
From:Entered, Assigned
To:Assigned, Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Nov 26, 6:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Stephanie Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:6h 50m
🚨38.7 business days
⏱️
Labor Added Jan 24, 6:29 PM
Type:Labor
Status:Open
Qty:1
🚨13.7 business days
✔️
▶
2
Status: Completed Feb 12, 1:42 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Yves Dessin
From:Completed
To:Closed
Duration in Previous:1m
⏸️
Status: On Hold by Brooke AlexanderFeb 12, 2:57 PM
From:Closed
To:On Hold
Duration in Previous:1h 13m
Bottlenecks
Assigned
Duration: 51.1 business days (threshold: 4.0 business hours)