📍 Clinton Memorial Hospital — 610 W Main Street, Wilmington OH, 45177
Dec 3, 2024 → Feb 23, 2026
✅ Completed
PSMLast business day of December 2024
Target:Dec 31, 2024
🕐 Clock stopped: Completed (Feb 24)
✗ SLA Missed (419d late)
Dispatch0.0d
Coordinators321.6d
Field Work0.0d
Billing0.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
321.6 days
Over SLA
Field Work
0.0 days
Billing
0.4 days
Created: Dec 3, 2024
Due: Dec 31, 2024
Completed: Feb 24, 2026 (419 days late)
📅
319.5 daysTotal Age
⏱️
142.4d in AssignedLongest Stage
🔄
13 transitionsStatus Changes
⚠️
319.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
13 linesWork Details
🚩
7 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🚨
7 On-Site Visits
(2 reschedules)
7 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Jim Kingery — scheduling delays attributed to technician, not coordinators
Visit 1Dec 5, 2024
Visit 2Dec 6, 2024
Visit 3Dec 9, 2024
Visit 4Jan 22, 2025
Visit 5Feb 27, 2025
Visit 6Oct 8, 2025
Visit 7Feb 23, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 527 days old
🚨
Primary Delay142.4 days stuck in "Assigned"
⏱️
Total Delay319.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
210.4d / 0.5d SLA
Scheduled
2.5d / 2.0d SLA
Reschedule
108.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
6.9d / 1.0d SLA
Billing Review
0.3d / 2.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10.13.25 Hshaw - moved WO to BR, chat jJohnson for advise.
7/22/2025 CRamen accidently assigned to Franco. Re-assigning to Jim Kingery
🔧Work Performed
this is dad bed in room 1159 and up-down cylinders need repaired
🔍Technician Findings
needs repaired
this is a duplicate work order (01210640) other work order was closed by ge
bed is out of service in room 4146 and not to be fixed
located in room
⚠️Problem Description
PM
2/27 on site today to check on beds that are in shop for repairs and ones that might have been missed so mike all beds are compliant .
📄Description
Hillrom ADVANTA P1600 Bed, Electric
Oct 13, 2025 11:16am
@Jennifer Johnson please advise how to manage this WO. PM not completed due needing for a repair. Thank you
Oct 13, 2025 1:23pm
@Jim Kingery PM work orders need to remain open for GE Beds until repair is completed and PM can be performed/completed. @Hannah Shaw
Timeline
📋
▶
4
Work Order Created Dec 3, 3:33 PM
Work Order Created → Status: Ready for Scheduling → Status: Assigned → Technician Assigned
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:1m
👷
Technician Assigned by Kourtney Smith
Technician:Jim Kingery
⏳3.0 business days
⏱️
Labor Added Dec 5, 8:37 PM
Type:Labor
Status:Open
Qty:0.25
⏳1.4 business days
⏱️
Labor Added Dec 6, 11:04 PM
Type:Labor
Status:Open
Qty:0.25
⏳2.1 business days
⏱️
Labor Added Dec 10, 8:11 PM
Type:Labor
Status:Open
Qty:0.5
🚨31.5 business days
⏱️
2x Labor Added Jan 22, 8:13 PM
Type:Labor, Travel
Status:Open
Qty:1.5, 65
⏱️
Labor Added Jan 22, 8:31 PM
Type:Labor
Status:Open
Qty:2
🚨26.4 business days
⏱️
5x Labor Added Feb 27, 9:13 PM
Type:Labor, Travel
Status:Open
Qty:1.5, 2, 65
🚨80.3 business days
📅
▶
2
Dispatch Scheduled Jun 19, 3:44 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Jim Kingery
From:Assigned
To:Scheduled
Duration in Previous:197d 23h
⏳3.0 business days
🔄
Status: Reschedule by Lawrence YoderJun 23, 2:42 PM
From:Scheduled
To:Reschedule
Duration in Previous:3d 22h
🚨13.0 business days
👷
▶
2
Technician Assigned Jul 9, 9:34 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Reschedule
To:Assigned
Duration in Previous:15d 18h
🚨10.0 business days
👷
Technician Assigned by Charles RamenJul 22, 3:51 PM
Technician:Jim Kingery
🚨59.0 business days
⏱️
▶
3
Labor Added Oct 10, 12:43 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jim Kingery
From:Assigned
To:Completed
Duration in Previous:93d 3h
🏁
Status: Closed by Jim Kingery
From:Completed
To:Closed
Duration in Previous:1m
⏳2.0 business days
💵
Status: Billing Review by Hannah ShawOct 13, 11:16 AM
From:Closed
To:Billing Review
Duration in Previous:2d 22h
🔄
Status: Reschedule by Jennifer JohnsonOct 13, 1:23 PM
From:Billing Review
To:Reschedule
Duration in Previous:2h 7m
🚨96.0 business days
⏱️
▶
2
Labor Added Feb 23, 7:49 PM
Labor Added → Status: Completed
✔️
Status: Completed by Jim Kingery
From:Reschedule, Completed
To:Completed, Closed
Duration in Previous:133d 7h, 0m
⚠️5.5 business days
📄
Status: Ready to Bill by Hannah ShawMar 2, 9:47 AM
From:Closed
To:Ready to Bill
Duration in Previous:6d 13h
📨
▶
3
Status: Invoice Pending Mar 2, 10:59 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-255328
Bottlenecks
Assigned
Duration: 142.4 business days (threshold: 4.0 business hours)
Exceeded by 141.9 business days
Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 4.3 business hours
Reschedule
Duration: 12.7 business days (threshold: 2.0 business days)
Exceeded by 10.7 business days
Assigned
Duration: 68.0 business days (threshold: 4.0 business hours)
Exceeded by 67.5 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours
Reschedule
Duration: 95.9 business days (threshold: 2.0 business days)
Exceeded by 93.9 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)