Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01221434 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 White River Junction VA — 215 N Main St, White River Junction VT, 05009

Dec 4, 2024 → Present

🟢 On Track
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
⚠ 405 biz days overdue
Active: 423 biz days
▶ Clock Running
Status: Created
Dec 4 → Dec 4, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 4 → Dec 4, 2024
0 business days (counted)
Running total: 0 of ? biz days used
423d
▶ Clock Running
Status: Ready for Scheduling
Dec 4 → Aug 14, 2026
423 business days (counted)
Running total: 423 of ? biz days used
Created: Dec 4, 2024 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 4 → Dec 4 Created ▶ Running 0 0
Dec 4 → Dec 4 Scheduled ▶ Running 0 0
Dec 4 → Aug 14 Ready for Scheduling ▶ Running 423 423
Coordinators 0.0d
⚠ Overdue
Coordinators
0.0 days
Created: Dec 4, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
423.6 days Total Age
⏱️
0.0d in Ready for Scheduling Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 617 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/4/2024 1427 CM ack msg LM w/JaB,JF,KR; 1429 JF unavail; JaB other shift; KR other assign; 12/6/24 1155 LM w/Conor re NAR

Timeline

📋
▶
2 Work Order Created Dec 4, 2:29 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Jan 28, 4:00 PM
Created
Dec 4, 2:29 PM
Invoice #
N/A

Details