Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01222526 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Shea Scottsdale Healthcare — 10450 N 92nd St, Scottsdale AZ, 85258

Dec 9, 2024 → Apr 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✗ SLA Missed
Active: 123 biz days
Paused: 214 biz days
🕐 Clock stopped: Canceled (Apr 16, 2026)
▶ Clock Running
Status: Created
Dec 9 → Dec 9, 2024
0 business days (counted)
Running total: 0 of ? biz days used
115d
▶ Clock Running
Status: Ready for Scheduling
Dec 9 → May 23, 2025
115 business days (counted)
Running total: 115 of ? biz days used
⏸214d
⏸ Clock Paused
Status: Ready for Release
May 23 → Apr 6, 2026
214 business days (not counted)
▶ Clock Running
Status: On Hold
Apr 6 → Apr 16, 2026
8 business days (counted)
Running total: 123 of ? biz days used
Created: Dec 9, 2024 Canceled: Apr 16, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 9 → Dec 9 Created ▶ Running 0 0
Dec 9 → May 23 Ready for Scheduling ▶ Running 115 115
May 23 → Apr 6 Ready for Release ⏸ Paused 214 —
Apr 6 → Apr 16 On Hold ▶ Running 8 123
Dispatch 0.0d
Holding 223.5d (excluded)
Coordinators 115.5d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
223.5 days
Coordinators
115.5 days
Over SLA
Created: Dec 9, 2024 Due: Dec 31, 2025 Completed: Apr 16, 2026 (105 days late)
📅
337.5 days Total Age
⏱️
214.5d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
⚠️
114.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 613 days old
🚨
Primary Delay 214.5 days stuck in "Ready for Release"
⏱️
Total Delay 114.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
115.5d / 1.0d SLA
Ready for Release
214.5d
On Hold
9.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Duplicate WO

12/09/2024 JRolston - Created followup per request from FSE Bennet Dartey. Old WO-01214558.

⚠️ Problem Description
EarlyVue VS30 863359 863380 Software Patch Update
📞 Call Description
FCO86000284

Timeline

📋
▶
2 Work Order Created Dec 9, 2:42 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
🚨 116.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:48 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 165d 0h
🚨 215.0 business days
⏸️
Status: On Hold by Rebecca Arnold Apr 6, 8:27 AM
From: Ready for Release
To: On Hold
Duration in Previous: 317d 16h
⚠️ 9.0 business days
🚫
Status: Canceled by Mandy Newman Apr 16, 9:42 AM
From: On Hold
To: Canceled
Duration in Previous: 10d 1h

Bottlenecks

Ready for Scheduling
Duration: 115.5 business days (threshold: 1.0 business days)
Exceeded by 114.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Dec 9, 2:42 PM
Invoice #
N/A

Details