Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01223122 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Penn State Health Holy Spirit Medical Center — 503 N 21st St, Camp Hill PA, 17011

Dec 11, 2024 → Present

🟢 On Track
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
⚠ 405 biz days overdue
Active: 418 biz days
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 11 → Dec 11, 2024
0 business days (counted)
Running total: 0 of ? biz days used
418d
▶ Clock Running
Status: Ready for Scheduling
Dec 11 → Aug 14, 2026
418 business days (counted)
Running total: 418 of ? biz days used
Created: Dec 11, 2024 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Dec 11 Scheduled ▶ Running 0 0
Dec 11 → Aug 14 Ready for Scheduling ▶ Running 418 418
Dispatch 0.0d
Coordinators 0.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
0.0 days
Created: Dec 11, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
419.0 days Total Age
⏱️
0.0d in Scheduled Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 611 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/11/24 1030 LM w/EZ; 1259 SB decline; JaB, TP, KR unavail; 1648 2nd msg w/SR; 12/17/2024 1732 CM LM w/Beth re NAR

Timeline

📋
▶
3 Work Order Created Dec 11, 10:28 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Mar 18, 8:00 AM
Created
Dec 11, 10:28 AM
Invoice #
N/A

Details