Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01223338 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Phoebe Putney Memorial Hospital — 417 W. 3rd St, Albany GA, 31701

Dec 12, 2024 → Present

🟢 On Track
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
⚠ 405 biz days overdue
Active: 417 biz days
▶ Clock Running
Status: Created
Dec 12 → Dec 12, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 12 → Dec 13, 2024
1 business day (counted)
Running total: 1 of ? biz days used
416d
▶ Clock Running
Status: Ready for Scheduling
Dec 13 → Aug 14, 2026
416 business days (counted)
Running total: 417 of ? biz days used
Created: Dec 12, 2024 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 12 Created ▶ Running 0 0
Dec 12 → Dec 13 Scheduled ▶ Running 1 1
Dec 13 → Aug 14 Ready for Scheduling ▶ Running 416 417
Coordinators 2.0d
⚠ Overdue
Coordinators
2.0 days
Created: Dec 12, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
418.0 days Total Age
⏱️
2.0d in Scheduled Longest Stage
🔄
2 transitions Status Changes
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 610 days old
🚨
Primary Delay 2.0 days stuck in "Scheduled"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/12/24 1040 LM w/TK; TK unsure; 12/13/2024 1655 LM w/Virginia re NAR

Timeline

📋
2 Work Order Created Dec 12, 10:45 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee Dec 13, 10:41 AM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 23h 56m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Jan 15, 4:00 PM
Created
Dec 12, 10:45 AM
Invoice #
N/A

Details