Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01223465 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Elmhurst Hospital Center — 79-01 Broadway, Elmhurst NY, 11373

Dec 12, 2024 → Present

🟢 On Track
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
⚠ 405 biz days overdue
Active: 417 biz days
▶ Clock Running
Status: Created
Dec 12 → Dec 12, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 12 → Dec 12, 2024
0 business days (counted)
Running total: 0 of ? biz days used
417d
▶ Clock Running
Status: Ready for Scheduling
Dec 12 → Aug 14, 2026
417 business days (counted)
Running total: 417 of ? biz days used
Created: Dec 12, 2024 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 12 Created ▶ Running 0 0
Dec 12 → Dec 12 Scheduled ▶ Running 0 0
Dec 12 → Aug 14 Ready for Scheduling ▶ Running 417 417
Coordinators 0.0d
⚠ Overdue
Coordinators
0.0 days
Created: Dec 12, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
417.5 days Total Age
⏱️
0.0d in Ready for Scheduling Longest Stage
🔄
1 transitions Status Changes
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 610 days old
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/12/24 1450 LM w/SF, MJ; 12/16/2024 1239 LM w/Shemmash re compliance; 12/16/2024 1539 LM w/BB, SC, SF, MJ, SR; 1603 BB decline; 1227 SC decline; 12/18/2024 1517 CM 3rd msg w/SF, MJ, 2nd msg w/SR; 12/23/2024 1006 CM LM w/Shemmash re NAR

Timeline

📋
2 Work Order Created Dec 12, 2:52 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Feb 4, 5:00 PM
Created
Dec 12, 2:52 PM
Invoice #
N/A

Details