Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01223672 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Adventist Healthcare White Oak Medical Center — 12100 Plum Orchard Dr, Silver Spring MD, 20904

Dec 13, 2024 → Present

🟢 On Track
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
⚠ 405 biz days overdue
Active: 416 biz days
▶ Clock Running
Status: Created
Dec 13 → Dec 13, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 13 → Dec 13, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 13 → Dec 13, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 13 → Dec 13, 2024
0 business days (counted)
Running total: 0 of ? biz days used
416d
▶ Clock Running
Status: Ready for Scheduling
Dec 13 → Aug 14, 2026
416 business days (counted)
Running total: 416 of ? biz days used
Created: Dec 13, 2024 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 13 → Dec 13 Created ▶ Running 0 0
Dec 13 → Dec 13 Scheduled ▶ Running 0 0
Dec 13 → Dec 13 Ready for Scheduling ▶ Running 0 0
Dec 13 → Dec 13 Scheduled ▶ Running 0 0
Dec 13 → Aug 14 Ready for Scheduling ▶ Running 416 416
Dispatch 0.0d
Coordinators 0.1d
⚠ Overdue
Dispatch
0.0 days
Coordinators
0.1 days
Created: Dec 13, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
416.5 days Total Age
⏱️
0.1d in Ready for Scheduling Longest Stage
🔄
4 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 609 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Ready for Scheduling
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/13/2024 1436 CM LM w/LH, TK, CW, SB; 1442 SB decline, 1448 CW decline; TK unsure; 1436 chg from T-Th to Th-F + M-T; 1213 LH decline; 1629 LM w/Ann Marie re NAR

Timeline

📋
▶
3 Work Order Created Dec 13, 2:37 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
📅
▶
2 Dispatch Scheduled Dec 13, 3:05 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 27m
📅
Status: Ready for Scheduling by Caitlin Mcgee Dec 13, 3:23 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 17m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Jan 16, 8:00 AM
Created
Dec 13, 2:37 PM
Invoice #
N/A

Details