Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 H Lee Moffitt Cancer Center & Res — 3011 Holly Dr, Tampa FL, 33612
Dec 30, 2024 → Jul 31, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Dec 30 → Dec 30 | Created | ▶ Running | 0 | 0 |
| Dec 30 → May 23 | Ready for Scheduling | ▶ Running | 101 | 101 |
| May 23 → Jul 7 | Ready for Release | ⏸ Paused | 28 | — |
| Jul 7 → Aug 15 | On Hold | ▶ Running | 29 | 130 |
| Aug 15 → Sep 4 | Ready for Scheduling | ▶ Running | 13 | 143 |
| Sep 4 → Jun 24 | Ready for Release | ⏸ Paused | 199 | — |
| Jun 24 → Jul 14 | Ready for Scheduling | ▶ Running | 13 | 156 |
| Jul 14 → Jul 17 | Scheduled | ▶ Running | 3 | 159 |
07/14/2026 THolmes- disp FSE Derrick for 7/20 10:00 am.
07/10/2026 ARoosa - Sent fu email to Mike at mike.shipley@moffitt.org letting hi know our planner is working on an available FSE for his area and will reach out as soon as she has one available so he is kept in the loop.
06/24/2026 ARoosa - Recvd. email from Michael Shipley stating this device is currnetly in service. I sent reply email thanking him for confirming and letting him know that planner will reach out to schedule.
06/23/2026 ARoosa - Sent fu email to Michael Shipley asking about device in question.
06/18/2026 YEspino Called 813-745-6677 to speak to Tammy to verify the device in question. Was sent to vm so i left a message.
06/18/2026 YEspino Called 813-385-4226 to speak to Lourdes to verify the Vent in question. Was able to speak to Lourdes and she advised she no longer works for the site in question.
06/18/2026 YEspino Called 813-745-1175 to speak to Bridget to verify the device in question. Was unable to speak to her so i left a message.
06/15/2026: ARoosa - Called 813-745-3904, Mike Shipley, VM/LM
06/15/2026: ARoosa - Called 813-745-4673, xfer to biomed, VM/LM
06/15/2026: ARoosa - Called (813) 745-1175, Bridget McCormick VM/LM
06/10/2026 YEspino Called 813-385-4226 to speak to Lourdes Gonzalez to verify the Vent in question. Was unable to speak to her so i left a vm.
06/10/2026 YEspino Called 813-745-6677 to speak to Tammy Russell to verify the device in question. Was sent to vm so i left a message.
06/05/2026: ARoosa - Called 813-745-4673, asked to xfer to biomed, was on hold for 2 min. call was picked up and i had been sent to the IT center, guy told me to call main number back. Called back asked to xfer to biomed, was told to hold for xfer it went back to another operator asked to xfer to biomed again and looped back to operator line saying please wait while your call is transferred to a Moffit cancer center operator.
05/26/2026: ARoosa - Called 813-745-4673, xfer to biomed, VM/LM
05/12/2026 MHamersley - called 813-745-4673, xfer to Bio Med, call went to VM/LM;
04/27/2026 YEspino Called 813-745-4673 to verify the device in question. Asked to be transferred over to the biomed dept, Was unable to speak to anybody so i left a message.
04/27/2026 YEspino Called 813-745-5193 to speak to Cherie to verify the device in question. Was unable to speak to anybody or leave a message. The call was picked up and dropped.
04/23/2026 YEspino Called 813-745-4673 to verify the device in question. Asked to be transferred over to the biomed dept, was unable to speak to anybody so i left a message.
04/23/2026 YEspino Called 813-745-3254 to speak to Rondell to verify the device in question. Was unable to speak to him or leave a message.
04/13/2026 YEspino Called 813-745-5193 to speak to Cherie to verify the device in question. Was unable to speak to her so i left a message.
04/13/2026 YEspino Called 813-745-3254 to speak to Rondell to verify the device in question. Was unable to speak to him or leave a message because the line just rings till i get a busy signal.
04/08/2026 YEspino Called 813-745-5193 to speak to Cherie Hyssong to verify the device in question.Was unable to speak to her so i left a message.
04/08/2026 YEspino Called 813-745-3254 to speak to Rondell London to verify the vent in question. Was unable to speak to him or leave a message because the line just rings till the call is dropped. Will try back later
03/09/2026 YEspino Called 813-745-2755 to speak to Robert over the device in question. The name on the mailbox is for a lauren but i still left a message.
03/03/2026 YEspino Called 813-745-1175 to speak to Bridget to verify the device in quesiton. Was able to speak to her and she advised she is not a good contact for the device we are looking for.
03/03/2026 YEspino Called 813-745-2755 to speak to Robert to verify the device in question. Was unable to speak to him so i left a message.
02/17/2026 YEspino Called 813-745-1175 to speak to Bridget McCormick to verify the device in question. Went to vm so i left a message.
02/03/2026 YEspino Called 813-745-2755 to speak to Robert to verify the Vent in question. Was unable to speak to him so i left a message.
02/03/2026 YEspino Called 813-745-3904 to speak to mike over the device in question. Was unable to speak to him so i left a message.
01/28/2026 YEspino Called 813-745-2755 to speak to Robert to verify the device in question. Was unable to speak to him so i left a message.
01/28/2026 YEspino Called 813-745-3904 to speak to mike to verify the Vent in question. Was unable to speak to him so i left a message.
01/05/2026 YEspino Called 813-745-2755 to speak to Robert Deshields to verify the device in question. Was unable to speak to him or leave a message.
01/05/2026 YEspino Called 813-745-3904 to speak to Mike to verify the device in question. Was unable to speak to him so i left a message.
12/17/2025 YEspino Called 813-745-3904 to speak to Mike over the device in question. Was unable to speak to him so i left a message.
12/04/2025 YEspino Called 813-745-3904 to speak to Mike and verify the device in question. Was unable to speak to him so i left a message.
11/04/2025 MHamersley - called 813-745-3904, call went to Mike's VM/LM; sent f/u email: Mike.Shipley@moffitt.org
SN: 100047571.
10/17/2025 YEspino Called 813-745-3904 to follow up with Mike over the V60 Vent in question. Was unable to speak to him so i left a message.
09/24/2025 YEspino Called 813-745-3904 to follow up with Mike over the device in question. Went to vm so i lelft him a message.
09/17/2025 YEspino Called 813-745-3904 to speak to Mike over the previous email sent. Was unable to speak to him so i left a message.
09/04/2025 YEspino Called 813-745-3904 to speak to Mike to follow up with him over the device in question. Was unable to speak to him so i left a message.
INTERNAL - 07/29/2025 MNewman - Planner to attach email to EWO before we can move forward with ANR.
07/07/2025 MHamersley - rec'd email reply from Mike Shipley stating this device has not come back from repairs yet. Mike.Shipley@moffitt.org
07/03/2025 ALuman - tried calling Mike Shipley 813-745-3904, no answer, left VM. Sent Follow up email to Mike to confirm and schedule
06/17/2025 MHamersley - called 813-745-2755, call went to Bob's VM/LM inquiring about repair status for SN: 100047571; called 813-745-3904, call went to Mike's VM/LM; sent f/u emails: Robert.deshields@moffitt.org and Mike.Shipley@moffitt.org
03/03/2025 JRojas- called (813)745-3904 and left a VM
02/14/2025 JRojas- Customer replied asking for next steps and replied to have him call Philips to have repair wo opened
02/13/2025 JRojas- called (813)745-3904 and left a VM. Sent a follow up email. Device needing a repair. Called to ask if the repair was completed. Sent a reply letting him know device repair is needed.
02/13/2025 EMartin per service report device status was postponed pending repair need to confirm if repair was completed so FCO can be completed as well
02/13/2025 JRojas- doing more research before I call the customer. Repair was cancelled but unsure why.
02/13/2025 JRojas called (813)745-3904 and spoke to Mike. He said the device was completed and is sending me the service report. Asked me to verify and call him back with an update. Doing research
02/07/2025 JRojas called (813)745-3904 and left a VM. Number for Mike Shipley, biomed supervisor
01/27/2025 YEspino Called 888-663-3488 to verify 1 V60 Vent. Asked to be transferred over to the biomed dept, Was unable to speak to anybody so i left a message.
01/27/2025 YEspino Called 813-745-2755 to speak to Robert to verify the device in question. Was unable to speak to him so i left a message.
01/15/2025 YEspino Called 888-663-3488 to verify 1 V60 Vent. Asked to be transferred over to the biomed dept, While wating for the call to be transferred the call was dropped.
01/15/2025 YEspino Called 813-745-2755 to speak to Robert Deshields to verify the device in question. Was unable to speak to him so i left a message.
No related artifacts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03298248 | Labor | Open | 3 | $0.00 | Jul 17, 3:10 PM |
| WL-03298249 | Labor | Open | 2 | $100.00 | Jul 17, 3:10 PM |
| WL-03298250 | Labor | Open | 3 | $155.00 | Jul 17, 3:10 PM |
| WL-03298251 | Travel | Open | 148 | $0.00 | Jul 17, 3:10 PM |
| WL-03298252 | Travel | Open | 148 | $0.00 | Jul 17, 3:10 PM |
| WL-03306894 | Labor | Open | 1 | $0.00 | Jul 24, 6:50 PM |
| WL-03306895 | Labor | Open | 1 | $0.00 | Jul 24, 6:50 PM |
| WL-03306896 | Labor | Open | 0.5 | $0.00 | Jul 24, 6:50 PM |
| WL-03306897 | Labor | Open | 2 | $0.00 | Jul 24, 6:50 PM |
| WL-03307956 | Labor | Open | 2 | $0.00 | Jul 26, 6:58 PM |
| WL-03318655 | Labor | Open | - | $38.00 | Aug 3, 3:12 PM |