📍 Stop & Shop 632 — 80 Town Line Road, Rocky Hill CT, 06067
Dec 30, 2024 → Dec 8, 2025
✅ Completed
PSMLast business day of December 2024
Target:Dec 31, 2024
🕐 Clock stopped: Completed (Dec 9)
⏸ 2d excluded (parts wait + holding)
✗ SLA Missed (340d late)
Holding157.1d (excluded)
Coordinators13.0d
Billing0.0d
✗ SLA Missed
Holding(excluded from total)
157.1 days
Coordinators
13.0 days
Over SLA
Billing
0.0 days
Created: Dec 30, 2024
Due: Dec 31, 2025
Completed: Dec 9, 2025 (22 days early)
📅
245.3 daysTotal Age
⏱️
106.0d in On HoldLongest Stage
🔄
8 transitionsStatus Changes
⚠️
10.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 500 days old
🚨
Primary Delay106.0 days stuck in "On Hold"
⏱️
Total Delay10.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
153.3d
Canceled
79.2d
Ready for Release
3.9d
Ready for Scheduling
2.0d / 1.0d SLA
Scheduled
11.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/21/2025: Updated address/location. Retail no need to schedule. Please PM.
6/27 KSmith -- FSE was previously onsite at this location and there is only one unit there (KMY-120630950-662). This location is showing multiple units there (most are still on hold status), but FSE was onsite for a repair and found this location only has one unit (KMY-120630950-662)
06/24/2025 JRolston - Moving from cancelled to "Ready for Release" per instruction from Jessica Foley. PM had been cancelled and combined with repair, FSE never went to site, repair handled via phone.
3/5 KHardison, cancelling. Combining with repair WO.
🔧Work Performed
**PM Completed.
**Lightly dusted inside and outside of higi
**Checked and calibrated audio & volume, BP, touch screen and weight bench.
**Wiped down higi with disinfectant cleaner
**Tested for functionality
**Completed full test successfully
**Verified/Changed BIOS setting to “POWER ON”
🔍Technician Findings
Unit in service
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
Work Order: WO-01227569
Account: HIGI LLC
Customer Case Number:
Location: Stop & Shop 632
Address: 80 Town Line Road, Rocky Hill, CT 06067
Manufacturer: Merge SH Holdings, Inc.
Model #: KMY8202F
Serial #: KMY-120630950-654
Contact Name:
Contact Phone:
Contact Email:
Due Date: 12/31/2025
Schedul