Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01227570 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Stop & Shop 692 — 370 Hemingway Ave, East Haven CT, 06512

Dec 30, 2024 → Dec 11, 2025

✅ Completed
PSM Last business day of December 2024
Target: Dec 31, 2024
🕐 Clock stopped: Completed (Dec 11)
⏸ 57d excluded (parts wait + holding)
✗ SLA Missed (288d late)
Holding 235.2d (excluded)
Coordinators 16.7d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
235.2 days
Coordinators
16.7 days
Over SLA
Billing
0.1 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Dec 11, 2025 (20 days early)
📅
248.3 days Total Age
⏱️
126.0d in On Hold Longest Stage
🔄
8 transitions Status Changes
⚠️
13.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 500 days old
🚨
Primary Delay 126.0 days stuck in "On Hold"
⏱️
Total Delay 13.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
192.3d
Ready for Release
43.0d
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
14.9d / 2.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/20/2025: Corrected location. Retail. Please PM


5/29 KSmith -- FSE went onsite and verified this unit is not at this location

🔧 Work Performed
**PM Completed. **Lightly dusted inside and outside of higi **Checked and calibrated audio & volume, BP, touch screen and weight bench. **Wiped down higi with disinfectant cleaner **Tested for functionality **Completed full test successfully **Verified/Changed BIOS setting to “POWER ON”
🔍 Technician Findings
Unit in service
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Dec 30, 4:48 PM
Work Order: WO-01227570
Type: Preventive Maintenance
Priority: PSM
🚨 66.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 43.0 business days
⏸️
Status: On Hold by Kourtney Smith May 29, 10:13 AM
From: Ready for Release
To: On Hold
Duration in Previous: 57d 21h
🚨 126.0 business days
📅
Status: Ready for Scheduling by Chris Bakkemo Nov 20, 2:18 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 175d 5h
👷
▶
2 Technician Assigned Nov 21, 9:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 38m
🗓️
▶
2 Status: Scheduled Nov 21, 11:46 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-11T14:00:00.000+0000
🚨 15.0 business days
⏱️
3x Labor Added Dec 11, 11:55 AM
Type: Labor, Travel
Status: Open
Qty: 1.16667, 28, 1.25
✔️
Status: Completed by Luis Torres Dec 11, 12:54 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 20d 1h, 0m
📄
Status: Ready to Bill by Timothy Amburgey Dec 11, 1:07 PM
From: Closed
To: Ready to Bill
Duration in Previous: 12m
📨
Status: Invoice Pending by Timothy Amburgey Dec 11, 1:39 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 32m, 0m
⏳ 2.0 business days
🧾
Invoice Created Dec 13, 3:44 PM
Invoice Number: SM-248762

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours
Scheduled
Duration: 14.9 business days (threshold: 2.0 business days)
Exceeded by 12.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Luis Torres
Scheduled
Dec 11, 9:00 AM
Created
Dec 30, 4:48 PM
Invoice #
SM-248762

Work Details (3)

Name Type Status Qty Amount Date
WL-03034066 Labor Open 1.16667 $0.00 Dec 11, 11:55 AM
WL-03034067 Travel Open 28 $0.00 Dec 11, 11:55 AM
WL-03034068 Labor Open 1.25 $0.00 Dec 11, 11:55 AM

Details