Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01227597 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Stop & Shop 2701 — 1925 Pawtucket Avenue, East Providence RI, 02914

Dec 30, 2024 → Dec 23, 2025

✅ Completed
PSM Last business day of December 2024
Target: Dec 31, 2024
🕐 Clock stopped: Completed (Dec 23)
⏸ 82d excluded (parts wait + holding)
✗ SLA Missed (275d late)
Holding 117.1d (excluded)
Coordinators 128.7d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Holding (excluded from total)
117.1 days
Coordinators
128.7 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Dec 23, 2025 (8 days early)
📅
256.3 days Total Age
⏱️
93.0d in Scheduled Longest Stage
🔄
16 transitions Status Changes
⚠️
120.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 500 days old
🚨
Primary Delay 93.0 days stuck in "Scheduled"
⏱️
Total Delay 120.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
53.3d
Canceled
19.4d
Ready for Release
63.9d
Scheduled
128.5d / 2.0d SLA
Reschedule
0.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
7/8/25 lcoonrod cancelling PM and adding to WO-01286846

6/13/25 RCook- Placed WO in reschedule status due to repairs on 6/17/25


3/13/25 0955 lcoonrod cancelling PM and adding to repair case 00473817 4/4 KHardison, cancelling, combining with repair WO.

🔧 Work Performed
**PM Completed. **Lightly dusted inside and outside of higi **Checked and calibrated audio & volume, BP, touch screen and weight bench. **Wiped down higi with disinfectant cleaner **Tested for functionality **Completed full test successfully **Verified/Changed BIOS setting to “POWER ON”
🔍 Technician Findings
Unit in service
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Dec 30, 4:48 PM
Work Order: WO-01227597
Type: Preventive Maintenance
Priority: PSM
🚨 53.9 business days
🆕
Status: Entered by Leona Coonrod Mar 13, 9:56 AM
From: On Hold, Entered
To: Entered, Canceled
Duration in Previous: 72d 16h, 0m
🚨 14.0 business days
✅
Status: Ready for Release by Scott Berry Apr 1, 9:43 AM
From: Canceled
To: Ready for Release
Duration in Previous: 18d 23h
⏳ 4.0 business days
🚫
Status: Canceled by Kimberly Hardison Apr 4, 4:59 PM
From: Ready for Release
To: Canceled
Duration in Previous: 3d 7h
⏳ 1.9 business days
✅
Status: Ready for Release by Scott Berry Apr 7, 1:00 PM
From: Canceled
To: Ready for Release
Duration in Previous: 2d 20h
🚨 34.0 business days
👷
▶
3 Technician Assigned May 22, 1:34 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 45d 0h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-06-17T17:30:00.000+0000
🚨 16.0 business days
📅
Dispatch Scheduled by Kourtney Smith Jun 12, 9:29 AM
Scheduled For: 2025-06-17T14:00:00.000+0000
⏳ 2.0 business days
🔄
Status: Reschedule by Rhea Berry Jun 13, 1:18 PM
From: Scheduled
To: Reschedule
Duration in Previous: 21d 23h
📅
▶
2 Dispatch Scheduled Jun 13, 2:19 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rhea Berry
From: Reschedule
To: Scheduled
Duration in Previous: 1h 0m
⏳ 2.0 business days
🔄
Status: Reschedule by Kourtney Smith Jun 16, 11:07 AM
From: Scheduled
To: Reschedule
Duration in Previous: 2d 20h
📅
▶
2 Dispatch Scheduled Jun 16, 12:18 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Reschedule
To: Scheduled
Duration in Previous: 1h 10m
⚠️ 6.0 business days
📅
Dispatch Scheduled by Kourtney Smith Jun 23, 11:39 AM
Scheduled For: 2025-07-07T17:30:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Kourtney Smith Jul 1, 4:29 PM
Scheduled For: 2025-07-18T17:30:00.000+0000
⚠️ 5.9 business days
🆕
Status: Entered by Leona Coonrod Jul 8, 11:53 AM
From: Scheduled, Entered
To: Entered, Canceled
Duration in Previous: 21d 23h, 0m
⏳ 4.0 business days
✅
Status: Ready for Release by Jessica Foley Jul 11, 10:14 AM
From: Canceled
To: Ready for Release
Duration in Previous: 2d 22h
🚨 26.0 business days
👷
▶
3 Technician Assigned Aug 15, 8:56 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 34d 22h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-08-21T15:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Aug 18, 10:21 AM
Scheduled For: 2025-08-26T15:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Aug 19, 11:00 AM
Scheduled For: 2025-08-28T15:30:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Kourtney Smith Aug 25, 1:22 PM
Scheduled For: 2025-09-03T15:30:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Kourtney Smith Aug 29, 1:08 PM
Scheduled For: 2025-09-09T15:30:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Kourtney Smith Sep 4, 10:10 AM
Scheduled For: 2025-09-15T15:30:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Sep 5, 8:13 AM
Scheduled For: 2025-09-16T15:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Sep 8, 1:35 PM
Scheduled For: 2025-09-18T15:30:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Kourtney Smith Sep 15, 9:55 AM
Scheduled For: 2025-09-26T15:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Sep 16, 11:28 AM
Scheduled For: 2025-10-03T15:30:00.000+0000
🚨 12.0 business days
📅
Dispatch Scheduled by Kourtney Smith Oct 1, 9:57 AM
Scheduled For: 2025-10-10T15:30:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Kourtney Smith Oct 7, 10:28 AM
Scheduled For: 2025-10-22T15:30:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Kourtney Smith Oct 15, 1:11 PM
Scheduled For: 2025-10-29T15:30:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Kourtney Smith Oct 21, 10:11 AM
Scheduled For: 2025-10-31T15:30:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kourtney Smith Oct 24, 11:08 AM
Scheduled For: 2025-11-04T16:30:00.000+0000
⚠️ 5.0 business days
📅
▶
3 Dispatch Scheduled Oct 30, 3:34 PM
Dispatch Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-11T16:30:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-13T16:30:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Kourtney Smith Nov 7, 1:31 PM
Scheduled For: 2025-11-17T16:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Nov 11, 7:59 AM
Scheduled For: 2025-11-20T16:30:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Kourtney Smith Nov 17, 9:03 AM
Scheduled For: 2025-11-24T16:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Nov 19, 12:44 PM
Scheduled For: 2025-11-26T16:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Nov 21, 10:37 AM
Scheduled For: 2025-12-03T16:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Nov 25, 4:56 PM
Scheduled For: 2025-12-12T16:30:00.000+0000
🚨 10.9 business days
📅
Dispatch Scheduled by Kourtney Smith Dec 9, 9:04 AM
Scheduled For: 2025-12-12T17:30:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Dec 9, 9:46 AM
Scheduled For: 2025-12-22T17:30:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Dec 9, 10:06 AM
Scheduled For: 2025-12-12T17:30:00.000+0000
⏳ 4.9 business days
📅
Dispatch Scheduled by Matthew Bateman Dec 15, 7:16 AM
Scheduled For: 2025-12-24T17:30:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kourtney Smith Dec 18, 9:43 AM
Scheduled For: 2025-12-23T17:30:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Luis Torres Dec 23, 11:03 AM
Scheduled For: 2025-12-23T22:00:00.000+0000
📅
Dispatch Scheduled by Luis Torres Dec 23, 1:21 PM
Scheduled For: 2025-12-23T21:00:00.000+0000
🚗
2x Travel Added Dec 23, 3:15 PM
Type: Travel, Labor
Status: Open
Qty: 6, 0.41667
⏱️
▶
3 Labor Added Dec 23, 6:15 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Luis Torres
From: Scheduled
To: Completed
Duration in Previous: 130d 10h
🏁
Status: Closed by Luis Torres
From: Completed
To: Closed
Duration in Previous: 3m
📄
Status: Ready to Bill by Hannah Shaw Dec 24, 9:51 AM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 32m
📨
Status: Invoice Pending by Hannah Shaw Dec 24, 10:10 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 19m, 0m
⏳ 3.0 business days
🧾
Invoice Created Dec 26, 5:45 PM
Invoice Number: SM-249889

Bottlenecks

Scheduled
Duration: 16.8 business days (threshold: 2.0 business days)
Exceeded by 14.8 business days
Scheduled
Duration: 17.0 business days (threshold: 2.0 business days)
Exceeded by 15.0 business days
Scheduled
Duration: 93.0 business days (threshold: 2.0 business days)
Exceeded by 91.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Luis Torres
Scheduled
Dec 23, 4:00 PM
Created
Dec 30, 4:48 PM
Invoice #
SM-249889

Work Details (3)

Name Type Status Qty Amount Date
WL-03046472 Travel Open 6 $0.00 Dec 23, 3:15 PM
WL-03046473 Labor Open 0.41667 $0.00 Dec 23, 3:15 PM
WL-03046684 Labor Open 1.16667 $0.00 Dec 23, 6:15 PM

Details