Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01227629 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Stop&Shop 427 — 221 Huttleston Avenue, Fairhaven MA, 02719

Dec 30, 2024 → Dec 24, 2025

✅ Completed
PSM Last business day of December 2024
Target: Dec 31, 2024
🕐 Clock stopped: Invoiced (Dec 24)
⏸ 140d excluded (parts wait + holding)
✗ SLA Missed (218d late)
Holding 167.2d (excluded)
Coordinators 91.5d
Billing 0.0d
✗ SLA Missed
Holding (excluded from total)
167.2 days
Coordinators
91.5 days
Over SLA
Billing
0.0 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Dec 24, 2025 (7 days early)
📅
257.3 days Total Age
⏱️
88.7d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
87.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 500 days old
🚨
Primary Delay 88.7 days stuck in "Scheduled"
⏱️
Total Delay 87.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
64.7d
Canceled
2.2d
Ready for Release
102.6d
Assigned
0.0d / 0.5d SLA
Scheduled
91.5d / 2.0d SLA
Closed
0.4d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/25 KHardison, cancelled. Combined PM with repair WO. 3/4 KHardison, Cancelling, adding to repair WO.
🔧 Work Performed
**PM Completed. **Lightly dusted inside and outside of higi **Checked and calibrated audio & volume, BP, touch screen and weight bench. **Wiped down higi with disinfectant cleaner **Tested for functionality **Completed full test successfully **Verified/Changed BIOS setting to “POWER ON”
🔍 Technician Findings
Unit in service
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Dec 30, 4:48 PM
Work Order: WO-01227629
Type: Preventive Maintenance
Priority: PSM
🚨 41.9 business days
🚫
Status: Canceled by Kimberly Hardison Feb 25, 5:15 PM
From: On Hold
To: Canceled
Duration in Previous: 57d 0h
⏳ 2.8 business days
⏸️
Status: On Hold by Scott Berry Feb 27, 3:53 PM
From: Canceled
To: On Hold
Duration in Previous: 1d 22h
🚨 24.0 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 32d 19h
🚨 72.0 business days
👷
▶
4 Technician Assigned Jul 9, 2:09 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release
To: Assigned
Duration in Previous: 99d 1h
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-07-14T18:15:00.000+0000
⏳ 3.0 business days
🆕
Status: Entered by Kourtney Smith Jul 11, 3:07 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 2d 0h, 0m
🚨 31.0 business days
👷
▶
3 Technician Assigned Aug 22, 2:02 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 41d 22h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-08T17:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Aug 26, 9:21 AM
Scheduled For: 2025-09-04T17:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Aug 28, 10:59 AM
Scheduled For: 2025-09-08T17:30:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kourtney Smith Sep 2, 1:27 PM
Scheduled For: 2025-09-11T17:30:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Kourtney Smith Sep 8, 11:00 AM
Scheduled For: 2025-09-17T17:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Sep 10, 1:07 PM
Scheduled For: 2025-09-19T17:30:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Sep 11, 12:01 PM
Scheduled For: 2025-09-22T17:30:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Sep 11, 12:50 PM
Scheduled For: 2025-10-01T17:30:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Kourtney Smith Sep 25, 11:02 AM
Scheduled For: 2025-10-06T17:30:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Kourtney Smith Oct 2, 10:43 AM
Scheduled For: 2025-10-14T17:30:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Kourtney Smith Oct 10, 8:12 AM
Scheduled For: 2025-10-21T17:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Oct 13, 11:58 AM
Scheduled For: 2025-10-28T17:30:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Kourtney Smith Oct 21, 10:12 AM
Scheduled For: 2025-10-29T17:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Oct 23, 8:01 AM
Scheduled For: 2025-11-03T18:30:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Kourtney Smith Oct 29, 8:01 AM
Scheduled For: 2025-11-07T18:30:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kourtney Smith Nov 3, 10:21 AM
Scheduled For: 2025-11-14T18:30:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Kourtney Smith Nov 10, 8:28 AM
Scheduled For: 2025-11-18T18:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Nov 12, 12:14 PM
Scheduled For: 2025-11-19T18:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Nov 14, 12:24 PM
Scheduled For: 2025-11-21T18:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Nov 17, 11:37 AM
Scheduled For: 2025-11-25T18:30:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kourtney Smith Nov 20, 12:02 PM
Scheduled For: 2025-12-01T18:30:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Nov 21, 11:34 AM
Scheduled For: 2025-12-01T17:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Nov 24, 3:58 PM
Scheduled For: 2025-12-10T17:00:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Kourtney Smith Dec 8, 1:28 PM
Scheduled For: 2025-12-23T17:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Dec 9, 9:08 AM
Scheduled For: 2025-12-23T15:30:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Luis Torres Dec 15, 9:41 AM
Scheduled For: 2025-12-23T16:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kourtney Smith Dec 18, 9:44 AM
Scheduled For: 2025-12-24T16:00:00.000+0000
⚠️ 5.0 business days
🚗
2x Travel Added Dec 24, 10:16 AM
Type: Travel, Labor
Status: Open
Qty: 157, 3.5
⏱️
▶
2 Labor Added Dec 24, 10:50 AM
Labor Added → Status: Closed
🏁
Status: Closed by Luis Torres
From: Scheduled
To: Closed
Duration in Previous: 123d 21h
📄
Status: Ready to Bill by Hannah Shaw Dec 24, 1:50 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2h 57m
📨
Status: Invoice Pending by Hannah Shaw Dec 24, 1:57 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 7m, 0m
⏳ 3.0 business days
🧾
Invoice Created Dec 26, 5:45 PM
Invoice Number: SM-249916

Bottlenecks

Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.8 business hours
Scheduled
Duration: 88.7 business days (threshold: 2.0 business days)
Exceeded by 86.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Luis Torres
Scheduled
Dec 24, 11:00 AM
Created
Dec 30, 4:48 PM
Invoice #
SM-249916

Work Details (3)

Name Type Status Qty Amount Date
WL-03047207 Travel Open 157 $0.00 Dec 24, 10:16 AM
WL-03047208 Labor Open 3.5 $0.00 Dec 24, 10:16 AM
WL-03047257 Labor Open 1.16667 $0.00 Dec 24, 10:50 AM

Details