Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01230615 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Meijer Groceries #320 — 1400 Boardman-Canfield Road, Boardman OH, 44512

Dec 30, 2024 → Nov 25, 2025

✅ Completed
PSM Last business day of December 2024
Target: Dec 31, 2024
🕐 Clock stopped: Completed (Nov 26)
✗ SLA Missed (329d late)
Holding 201.6d (excluded)
Coordinators 42.2d
Billing 1.1d
✗ SLA Missed
Holding (excluded from total)
201.6 days
Coordinators
42.2 days
Over SLA
Billing
1.1 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Nov 26, 2025 (35 days early)
📅
236.7 days Total Age
⏱️
167.0d in On Hold Longest Stage
🔄
18 transitions Status Changes
⚠️
34.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 500 days old
🚨
Primary Delay 167.0 days stuck in "On Hold"
⏱️
Total Delay 34.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
201.6d
Assigned
0.0d / 0.5d SLA
Scheduled
42.2d / 2.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
WO Correction Needed
1.0d
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11.26.25 hshaw - missing pictures

11/20/2025 Repair completed, Please proceed with PM.


4/2 LBasharat placing back on-hold due to repair..

2/7/2025 SRamen - sent KSMith a teams message to reach out to tech to ensure he does not do these today. Higi PMs are still on hold and we cannot do them yet.

🔧 Work Performed
PM completed No parts or repairs needed
🔍 Technician Findings
Unit working as intended
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Station WI-FI

Timeline

📋
Work Order Created Dec 30, 4:51 PM
Work Order: WO-01230615
Type: Preventive Maintenance
Priority: PSM
⏳ 3.9 business days
👷
▶
4 Technician Assigned Jan 2, 9:02 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kourtney Smith
From: On Hold
To: Assigned
Duration in Previous: 2d 16h
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-01-02T19:00:00.000+0000
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Kourtney Smith Jan 2, 11:50 AM
Scheduled For: 2025-01-08T19:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Jan 2, 3:52 PM
Scheduled For: 2025-01-09T19:00:00.000+0000
⚠️ 6.0 business days
🆕
Status: Entered by Kourtney Smith Jan 9, 8:33 AM
From: Scheduled, Entered
To: Entered, On Hold
Duration in Previous: 6d 23h, 0m
👷
▶
3 Technician Assigned Jan 9, 8:53 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: On Hold, Assigned
To: Assigned, Scheduled
Duration in Previous: 19m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-01-13T13:30:00.000+0000
⏳ 2.0 business days
🆕
Status: Entered by Kourtney Smith Jan 10, 4:42 PM
From: Scheduled, Entered
To: Entered, On Hold
Duration in Previous: 1d 7h, 0m
🚨 18.9 business days
👷
▶
3 Technician Assigned Feb 5, 8:53 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: On Hold, Assigned
To: Assigned, Scheduled
Duration in Previous: 25d 16h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-02-07T17:00:00.000+0000
⏳ 3.0 business days
⏸️
Status: On Hold by Stephanie Ramen Feb 7, 10:01 AM
From: Scheduled
To: On Hold
Duration in Previous: 2d 1h
🚨 13.0 business days
👷
▶
3 Technician Assigned Feb 25, 8:49 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: On Hold, Assigned
To: Assigned, Scheduled
Duration in Previous: 17d 22h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-03-03T13:30:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Feb 25, 12:22 PM
Scheduled For: 2025-03-05T13:30:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Feb 26, 11:55 AM
Scheduled For: 2025-03-06T13:30:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Feb 26, 12:30 PM
Scheduled For: 2025-03-07T13:30:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 3, 9:42 AM
Scheduled For: 2025-03-11T12:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 5, 11:50 AM
Scheduled For: 2025-03-14T12:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Brandon Green Mar 7, 3:55 PM
Scheduled For: 2025-03-14T13:30:00.000+0000, 2025-03-14T14:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 10, 12:29 PM
Scheduled For: 2025-03-19T14:30:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 17, 8:56 AM
Scheduled For: 2025-03-26T14:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 19, 11:34 AM
Scheduled For: 2025-04-07T14:30:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 28, 8:11 AM
Scheduled For: 2025-04-09T14:30:00.000+0000
⏳ 4.0 business days
🆕
Status: Entered by Lindsey Basharat Apr 2, 10:59 AM
From: Scheduled, Entered
To: Entered, On Hold
Duration in Previous: 36d 1h, 0m
🚨 167.0 business days
📅
Status: Ready for Scheduling by Chris Bakkemo Nov 20, 12:35 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 232d 2h
👷
▶
5 Status: Assigned Nov 20, 12:47 PM
Status: Assigned → Technician Assigned → Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Charles Ramen
Technician: a0h6e00000IIBOvAAP, Dustin Antolin
🆕
Status: Entered by Charles Ramen
From: Assigned, Entered
To: Entered, Assigned, Scheduled
Duration in Previous: 1m, 0m
👷
Technician Assigned by Charles Ramen
Technician: a0h5A00000HFAXQQA5, Brandon Green
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-11-24T13:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Brandon Green Nov 24, 9:24 PM
Scheduled For: 2025-11-25T12:30:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Nov 25, 9:21 AM
Scheduled For: 2025-11-25T13:30:00.000+0000, 2025-11-25T14:00:00.000+0000, 2025-11-25T14:30:00.000+0000
⏱️
▶
2 3x Labor Added Nov 25, 10:23 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Brandon Green
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 9h, 0m
✏️
Status: WO Correction Needed by Hannah Shaw Nov 26, 10:08 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 11h 42m
🏁
Status: Closed by Brandon Green Nov 26, 6:57 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 8h 48m
⏳ 3.6 business days
📄
Status: Ready to Bill by Hannah Shaw Dec 1, 9:54 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 14h
📨
Status: Invoice Pending by Hannah Shaw Dec 1, 10:36 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 41m
💰
Status: Invoiced by Hannah Shaw Dec 1, 10:43 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 7m
🧾
Invoice Created Dec 1, 12:36 PM
Invoice Number: SM-247843

Bottlenecks

Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 27.0 business days (threshold: 2.0 business days)
Exceeded by 25.0 business days
Scheduled
Duration: 4.2 business days (threshold: 2.0 business days)
Exceeded by 2.2 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Brandon Green
Scheduled
Nov 25, 9:30 AM
Created
Dec 30, 4:51 PM
Invoice #
SM-247843

Work Details (3)

Name Type Status Qty Amount Date
WL-03020416 Labor Open 0.25 $0.00 Nov 25, 10:23 PM
WL-03020417 Labor Open 1 $0.00 Nov 25, 10:23 PM
WL-03020418 Travel Open 10 $0.00 Nov 25, 10:23 PM

Details