📍 GMDC Distribution Center — 3131 Winton Road South, Rochester NY, 14623
Dec 30, 2024 → Dec 18, 2025
✅ Completed
PSMLast business day of December 2024
Target:Dec 31, 2024
🕐 Clock stopped: Completed (Dec 18)
⏸ 92d excluded (parts wait + holding)
✗ SLA Missed (260d late)
Holding134.2d (excluded)
Coordinators122.0d
Field Work1.4d
Billing2.0d
✗ SLA Missed
Holding(excluded from total)
134.2 days
Coordinators
122.0 days
Over SLA
Field Work
1.4 days
Over SLA
Billing
2.0 days
Over SLA
Created: Dec 30, 2024
Due: Dec 31, 2025
Completed: Dec 19, 2025 (12 days early)
📅
253.6 daysTotal Age
⏱️
74.0d in ScheduledLongest Stage
🔄
8 transitionsStatus Changes
⚠️
120.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 500 days old
🚨
Primary Delay74.0 days stuck in "Scheduled"
⏱️
Total Delay120.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
66.3d
Ready for Release
68.0d
Assigned
48.0d / 0.5d SLA
Scheduled
74.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
1.3d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/18 EForster: No POC available to sign FSR.
12/1 EForster: Contact at location not available to meet me. Rescheduled for a later date.
9/8 KSmith -- Erwin advised to place these on the calendar and he will coordinator with the sites for those dates
7/3 KSmith -- Per Erwin, "These are located at the corporate offices and cannot be accessed without prior arrangements. I have contacts at Wegmans corporate and can get a security pass and key card to access all corporate locations (I am a Wegmans employee). I always do these after labor day and make the arrangements myself. "
4/7 KHensley called Michael to see if there were any requirements needed prior to scheduling and the hours we can schedule. Left VM.
🔧Work Performed
Performed preventative maintenance and cleaned kiosk. Verified blood pressure calibration and scale accuracy. Update BIOS settings. Performed self test and received email results.
🔍Technician Findings
Kiosk online in service
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad
Apr 7, 2025 3:15pm
@Kirsten Walls Just wanted to let you know that the number on this WO is for a POC at Brazos Valley Council of Governments - AHA South West in Bryan, TX. He called me and confirmed that he's located in TX and not NY
📅
WO-01231025 - Preventive Maintenance - ZT2776-WIFI (Storm) - Rochester - GMDC Distribution Center
Dec 18, 2025 10:00am – 11:30am
Work Order: WO-01231025
Account: HIGI LLC
Customer Case Number:
Location: GMDC Distribution Center
Address: 3131 Winton Road South, Rochester, NY 14623
Manufacturer: Higi
Model #: ZT2776-WIFI (Storm)
Serial #: CSA-2016105968
Contact Name:
Contact Phone:
Contact Email:
Due Date: 12/31/2025
Schedu