Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01231165 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1781 — 4840 S Tamiami Trail, Sarasota FL, 34231

Dec 30, 2024 → Nov 14, 2025

✅ Completed
PSM Last business day of December 2024
Target: Dec 31, 2024
🕐 Clock stopped: Completed (Nov 14)
⏸ 184d excluded (parts wait + holding)
✗ SLA Missed (134d late)
Holding 200.2d (excluded)
Coordinators 31.8d
Field Work 0.9d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
200.2 days
Coordinators
31.8 days
Over SLA
Field Work
0.9 days
Billing
0.1 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Nov 15, 2025 (46 days early)
📅
229.3 days Total Age
⏱️
134.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
27.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 500 days old
🚨
Primary Delay 134.0 days stuck in "Ready for Release"
⏱️
Total Delay 27.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
66.3d
Ready for Release
134.0d
Assigned
0.2d / 0.5d SLA
Scheduled
31.6d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/3/25 RCook- Reassigning WO to Joey Anderson

🔧 Work Performed
PM Service
🔍 Technician Findings
Fully functioning Kiosk and online
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Dec 30, 4:52 PM
Work Order: WO-01231165
Type: Preventive Maintenance
Priority: PSM
🚨 66.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 134.0 business days
👷
▶
2 Technician Assigned Oct 3, 8:52 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 184d 20h
🗓️
▶
5 Status: Scheduled Oct 3, 10:21 AM
Status: Scheduled → Dispatch Scheduled → Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-10-17T15:30:00.000+0000
👷
Technician Assigned by Rhea Berry
Technician: Joseph Anderson
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-10-17T15:30:00.000+0000
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 0m
⚠️ 7.0 business days
📅
Dispatch Scheduled by Rhea Berry Oct 13, 11:39 AM
Scheduled For: 2025-10-27T15:30:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Abby Jinerson Oct 21, 11:29 AM
Scheduled For: 2025-10-29T15:30:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Abby Jinerson Oct 27, 1:22 PM
Scheduled For: 2025-11-12T16:30:00.000+0000, 2025-11-13T16:30:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Abby Jinerson Nov 7, 12:36 PM
Scheduled For: 2025-11-20T16:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Nov 10, 5:10 PM
Scheduled For: 2025-11-19T21:00:00.000+0000, 2025-11-19T20:30:00.000+0000
🆕
▶
2 Status: Entered Nov 11, 2:26 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Robert Rivera
📅
▶
3 Dispatch Scheduled Nov 11, 2:35 PM
Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 8m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-11-14T13:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Rob Rivera Nov 14, 11:36 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 21h
⏱️
3x Labor Added Nov 14, 12:20 PM
Type: Labor, Travel
Status: Open
Qty: 1, 0.5, 7
✔️
Status: Completed by Rob Rivera Nov 14, 12:27 PM
From: Tech On Site
To: Completed
Duration in Previous: 51m
🏁
Status: Closed by Rob Rivera Nov 14, 9:21 PM
From: Completed
To: Closed
Duration in Previous: 8h 53m
⏳ 1.3 business days
📄
Status: Ready to Bill by Hannah Shaw Nov 17, 10:01 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 12h
📨
Status: Invoice Pending by Hannah Shaw Nov 17, 10:43 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 41m, 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 18, 7:08 PM
Invoice Number: SM-246741

Bottlenecks

Scheduled
Duration: 28.0 business days (threshold: 2.0 business days)
Exceeded by 26.0 business days
Scheduled
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Rivera
Scheduled
Nov 14, 8:00 AM
Created
Dec 30, 4:52 PM
Invoice #
SM-246741

Work Details (3)

Name Type Status Qty Amount Date
WL-03007569 Labor Open 1 $0.00 Nov 14, 12:20 PM
WL-03007570 Labor Open 0.5 $0.00 Nov 14, 12:20 PM
WL-03007571 Travel Open 7 $0.00 Nov 14, 12:20 PM

Details