Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01231645 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Grady Memorial Hospital — 80 Jesse Hill Jr Dr SE, Atlanta GA, 30303

Jan 2, 2025 → Present

🔴 Behind
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
⚠ 384 biz days overdue
Active: 404 biz days
▶ Clock Running
Status: Scheduled
Jan 2 → Jan 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 2 → Jan 6, 2025
2 business days (counted)
Running total: 2 of ? biz days used
41d
▶ Clock Running
Status: Created
Jan 6 → Mar 6, 2025
41 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Entered
Mar 6 → Mar 7, 2025
1 business day (counted)
Running total: 44 of ? biz days used
360d
▶ Clock Running
Status: Ready for Scheduling
Mar 7 → Aug 14, 2026
360 business days (counted)
Running total: 404 of ? biz days used
Created: Jan 2, 2025 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Jan 2 Scheduled ▶ Running 0 0
Jan 2 → Jan 6 Ready for Scheduling ▶ Running 2 2
Jan 6 → Mar 6 Created ▶ Running 41 43
Mar 6 → Mar 7 Entered ▶ Running 1 44
Mar 7 → Aug 14 Ready for Scheduling ▶ Running 360 404
Dispatch 1.7d
Coordinators 3.0d
⚠ Overdue
Dispatch
1.7 days
Over SLA
Coordinators
3.0 days
Over SLA
Created: Jan 2, 2025 Due: Dec 31, 2025 (226 days overdue)
📅
405.0 days Total Age
⏱️
3.0d in Ready for Scheduling Longest Stage
🔄
5 transitions Status Changes
⚠️
3.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 589 days old
🚨
Primary Delay 3.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 3.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.0d / 1.0d SLA
Scheduled
0.0d / 2.0d SLA
Entered
1.7d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/6/25 RM found with no status and moved to entered

1/2/25 1000 LM w/NN; 1050 NN decline; LM w/JB; 1126 JB unavail; LM w/SF; 1/3/2024 1212 CM LM w/AL

Timeline

📋
▶
3 Work Order Created Jan 2, 9:56 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 3.0 business days
📋
Status: Unknown by Caitlin Mcgee Jan 6, 12:29 PM
From: Ready for Scheduling
To: N/A
Duration in Previous: 4d 2h
🚨 42.0 business days
🆕
Status: Entered by Rhonnie Reeves Mar 6, 1:46 PM
From: N/A
To: Entered
Duration in Previous: 59d 1h
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Mar 7, 5:51 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 1d 4h

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Entered
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Jan 7, 4:00 PM
Created
Jan 2, 9:56 AM
Invoice #
N/A

Details