Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
⚠ 384 biz days overdue
▶ Clock Running
Status: Created
Jan 2 → Jan 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
108d
▶ Clock Running
Status: Assigned
Jan 2 → Jun 6, 2025
108 business days (counted)
Running total: 108 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 6 → Jun 6, 2025
0 business days (counted)
Running total: 108 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Jun 6 → Jun 9, 2025
1 business day (counted)
Running total: 109 of ? biz days used
295d
▶ Clock Running
Status: Reschedule
Jun 9 → Aug 14, 2026
295 business days (counted)
Running total: 404 of ? biz days used
Created: Jan 2, 2025
Today
Show SLA Clock Detail (5 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Jan 2 → Jan 2 |
Created |
▶ Running
|
0 |
0 |
| Jan 2 → Jun 6 |
Assigned |
▶ Running
|
108 |
108 |
| Jun 6 → Jun 6 |
Tech On Site |
▶ Running
|
0 |
108 |
| Jun 6 → Jun 9 |
Tech Off Site |
▶ Running
|
1 |
109 |
| Jun 9 → Aug 14 |
Reschedule |
▶ Running
|
295 |
404 |
Coordinators
108.8 days
Over SLA
Created: Jan 2, 2025
Due: Feb 28, 2025 (532 days overdue)
⏱️
108.8d in Assigned
Longest Stage
🔄
4 transitions
Status Changes
⚠️
108.3d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
🚩
4 On-Site Visits
(1 reschedule)
4 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Torre Gifford — scheduling delays attributed to technician, not coordinators
Visit 1
Feb 18, 2025
Visit 2
Feb 28, 2025
Visit 3
Mar 20, 2025
Visit 4
Jun 6, 2025
AI Analysis
Powered by OpenAI
Generating AI analysis...
🚨
Primary Delay
108.8 days stuck in "Assigned"
⏱️
Total Delay
108.3 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.0d
/ 1.0d SLA
Assigned
108.8d
/ 0.5d SLA
Tech On Site
0.1d
/ 1.0d SLA
Tech Off Site
1.3d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔍
Technician Findings
CNL - 2/18/25
CNL - 2/28/25
CNL - 3/20/25
CNL - 6/6/25
⚠️
Problem Description
Preventive Maintenance
📄
Description
Stryker 1115 Big Wheel Prime Series Stretcher
Timeline
📋
Work Order:
WO-01231763
Type:
Preventive Maintenance
Priority:
PSM
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
16m
⏱️
Type:
Labor
Status:
Open
Qty:
0.75
⏱️
Type:
Labor
Status:
Open
Qty:
0.5
⏱️
Type:
Labor, Travel
Status:
Open
Qty:
1.3333333333333
🔧
⏱️
Type:
Labor
Status:
Open
Qty:
0.75
🚗
From:
Tech On Site
To:
Tech Off Site
Duration in Previous:
40m
🔄
From:
Tech Off Site
To:
Reschedule
Duration in Previous:
2d 14h
Bottlenecks
Assigned
Duration: 108.8 business days (threshold: 4.0 business hours)
Exceeded by 108.3 business days
ℹ️ Work Order Details
Type
Preventive Maintenance
Work Details (5)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-02681161 |
Labor |
Open |
0.75 |
$0.00 |
Feb 18, 8:26 PM |
| WL-02697158 |
Labor |
Open |
0.5 |
$0.00 |
Feb 28, 11:49 PM |
| WL-02725296 |
Labor |
Open |
1.3333333333333 |
$0.00 |
Mar 21, 6:57 PM |
| WL-02725297 |
Travel |
Open |
33 |
$0.00 |
Mar 21, 6:57 PM |
| WL-02821175 |
Labor |
Open |
0.75 |
$0.00 |
Jun 6, 5:11 PM |