Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01231837 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Emory Decatur Hospital — 2701 N Decatur Rd, Decatur GA, 30033

Jan 2, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
⚠ 384 biz days overdue
Active: 404 biz days
▶ Clock Running
Status: Created
Jan 2 → Jan 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
404d
▶ Clock Running
Status: Assigned
Jan 2 → Aug 14, 2026
404 business days (counted)
Running total: 404 of ? biz days used
Created: Jan 2, 2025 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Jan 2 Created ▶ Running 0 0
Jan 2 → Aug 14 Assigned ▶ Running 404 404
Coordinators 0.0d
⚠ Overdue
Coordinators
0.0 days
Created: Jan 2, 2025 Due: Feb 28, 2025 (532 days overdue)
📅
404.8 days Total Age
⏱️
0.0d in Ready for Scheduling Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 19, 2025
Visit 2 Feb 28, 2025
Visit 3 Mar 20, 2025
Visit 4 Mar 31, 2025
Visit 5 Jun 6, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
On Track
Assigned • 588 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔍 Technician Findings
CNL - 2/19/25 CNL - 2/28/25 CNL - 3/20/25 CNL - 3/31/25 CNL - 6/6/25
⚠️ Problem Description
Preventive Maintenance
📄 Description
LD304 MATERNITY BED

Timeline

📋
Work Order Created Jan 2, 12:35 PM
Work Order: WO-01231837
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jan 2, 12:51 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Maggie Barnes
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16m
🚨 33.0 business days
⏱️
Labor Added Feb 19, 9:55 PM
Type: Labor
Status: Open
Qty: 0.75
⚠️ 7.3 business days
⏱️
Labor Added Feb 28, 11:51 PM
Type: Labor
Status: Open
Qty: 0.5
🚨 14.0 business days
⏱️
3x Labor Added Mar 20, 4:32 PM
Type: Labor, Travel
Status: Open
Qty: 1.25, 0.75, 33
⚠️ 7.9 business days
⏱️
Labor Added Mar 31, 5:25 PM
Type: Labor
Status: Open
Qty: 0.5
🚨 48.8 business days
⏱️
Labor Added Jun 6, 5:15 PM
Type: Labor
Status: Open
Qty: 0.75

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Assigned
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Torre Gifford
Scheduled
N/A
Created
Jan 2, 12:35 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-02683266 Labor Open 0.75 $0.00 Feb 19, 9:55 PM
WL-02697165 Labor Open 0.5 $0.00 Feb 28, 11:51 PM
WL-02723305 Labor Open 1.25 $0.00 Mar 20, 4:32 PM
WL-02723306 Labor Open 0.75 $0.00 Mar 20, 4:32 PM
WL-02723307 Travel Open 33 $0.00 Mar 20, 4:32 PM
WL-02737511 Labor Open 0.5 $0.00 Mar 31, 5:25 PM
WL-02821181 Labor Open 0.75 $0.00 Jun 6, 5:15 PM

Details