Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01231839 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Emory Decatur Hospital — 2701 N Decatur Rd, Decatur GA, 30033

Jan 2, 2025 → Mar 21, 2025

⛔ Blocked
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (33 biz days late)
Active: 54 biz days
🕐 Clock stopped: Completed (Mar 21, 2025)
▶ Clock Running
Status: Created
Jan 2 → Jan 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
54d
▶ Clock Running
Status: Assigned
Jan 2 → Mar 21, 2025
54 business days (counted)
Running total: 54 of ? biz days used
Created: Jan 2, 2025 Completed: Mar 21, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Jan 2 Created ▶ Running 0 0
Jan 2 → Mar 21 Assigned ▶ Running 54 54
Coordinators 54.8d
Billing 2.8d
✗ SLA Missed
Coordinators
54.8 days
Over SLA
Billing
2.8 days
Created: Jan 2, 2025 Due: Jan 31, 2025 (560 days overdue)
📅
54.8 days Total Age
⏱️
54.8d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
54.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
On Hold • 588 days old
🚨
Primary Delay 54.8 days stuck in "Assigned"
⏱️
Total Delay 54.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
54.8d / 0.5d SLA
Closed
1.2d / 1.0d SLA
WO Correction Needed
2.8d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

@Jennifer Johnson​ can you add complexity to this product and update so rev populates

3/26 BAlexander Placing in On Hold for removal process

Searched and located. Asset is not a bed/stretcher ; asked to close out by GE. (Steve Brown) *Search dates -1/7/25 -1/17/25 -1/20/25 -1/30/25 -2/12/25 -3/21/25

🔧 Work Performed
Stretcher unable to be located after multiple attempts and cycles; Bed to be retired from contract
🔍 Technician Findings
Stretcher unable to be located after multiple attempts and cycles; Bed to be retired from contract
⚠️ Problem Description
Preventive Maintenance
📄 Description
Posey Bed 8070 is a hospital bed, canopy and mattress system

Timeline

📋
Work Order Created Jan 2, 12:35 PM
Work Order: WO-01231839
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jan 2, 12:51 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Maggie Barnes
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16m
🚨 55.0 business days
⏱️
▶
2 Labor Added Mar 21, 6:37 PM
Labor Added → Status: Completed
✔️
Status: Completed by Torre Gifford
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 78d 4h, 0m
⏳ 1.7 business days
✏️
Status: WO Correction Needed by Brooke Alexander Mar 24, 1:57 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 2d 19h
⏳ 3.0 business days
⏸️
Status: On Hold by Brooke Alexander Mar 26, 8:27 AM
From: WO Correction Needed
To: On Hold
Duration in Previous: 1d 18h

Bottlenecks

Assigned
Duration: 54.8 business days (threshold: 4.0 business hours)
Exceeded by 54.3 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
On Hold
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Torre Gifford
Scheduled
N/A
Created
Jan 2, 12:35 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-02725231 Labor Open 1 $0.00 Mar 21, 6:37 PM

Details