Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01231860 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Emory Hillandale Hospital — 2801 DeKalb Medical Pkwy, Lithonia GA, 30058

Jan 2, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
⚠ 384 biz days overdue
Active: 404 biz days
▶ Clock Running
Status: Created
Jan 2 → Jan 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
404d
▶ Clock Running
Status: Assigned
Jan 2 → Aug 14, 2026
404 business days (counted)
Running total: 404 of ? biz days used
Created: Jan 2, 2025 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Jan 2 Created ▶ Running 0 0
Jan 2 → Aug 14 Assigned ▶ Running 404 404
Coordinators 0.0d
⚠ Overdue
Coordinators
0.0 days
Created: Jan 2, 2025 Due: Feb 28, 2025 (532 days overdue)
📅
404.8 days Total Age
⏱️
0.0d in Ready for Scheduling Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 11, 2025
Visit 2 Feb 28, 2025
Visit 3 Mar 14, 2025
Visit 4 Mar 20, 2025
Visit 5 May 9, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
On Track
Assigned • 588 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔍 Technician Findings
CNL - 2/11/25 CNL - 2/28/25 CNL - 3/14/25 CNL- 3/20/25 ZE CNL - 5/9/25
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stretcher

Timeline

📋
Work Order Created Jan 2, 12:35 PM
Work Order: WO-01231860
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jan 2, 12:51 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Maggie Barnes
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16m
🚨 29.0 business days
⏱️
3x Labor Added Feb 12, 7:40 PM
Type: Labor, Travel
Status: Open
Qty: 0.75, 1.1666666666667, 38
🚨 11.5 business days
⏱️
Labor Added Feb 28, 10:36 PM
Type: Labor
Status: Open
Qty: 0.25
🚨 10.2 business days
⏱️
Labor Added Mar 14, 7:53 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 4.5 business days
⏱️
2x Labor Added Mar 20, 9:15 PM
Type: Labor
Status: Open
Qty: 1, 1.5
🚨 36.3 business days
⏱️
Labor Added May 9, 8:30 PM
Type: Labor
Status: Open
Qty: 0.75

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Assigned
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Torre Gifford
Scheduled
N/A
Created
Jan 2, 12:35 PM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-02672825 Labor Open 0.75 $0.00 Feb 12, 7:40 PM
WL-02672826 Labor Open 1.1666666666667 $0.00 Feb 12, 7:40 PM
WL-02672827 Travel Open 38 $0.00 Feb 12, 7:40 PM
WL-02696983 Labor Open 0.25 $0.00 Feb 28, 10:36 PM
WL-02716424 Labor Open 0.5 $0.00 Mar 14, 7:53 PM
WL-02723865 Labor Open 1 $0.00 Mar 20, 9:15 PM
WL-02723866 Labor Open 1.5 $0.00 Mar 20, 9:15 PM
WL-02788529 Labor Open 0.75 $0.00 May 9, 8:30 PM

Details