Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01232144 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 St Francis Hospital — 2122 Manchester Expressway, Columbus GA, 31904

Jan 2, 2025 → Jan 3, 2025

🔴 Behind
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
⚠ 384 biz days overdue
Active: 404 biz days
▶ Clock Running
Status: Created
Jan 2 → Jan 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 2 → Jan 4, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Completed
Jan 4 → Jan 4, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Closed
Jan 4 → Jan 6, 2025
1 business day (counted)
Running total: 2 of ? biz days used
354d
▶ Clock Running
Status: On Hold
Jan 6 → Jun 5, 2026
354 business days (counted)
Running total: 356 of ? biz days used
48d
▶ Clock Running
Status: Assigned
Jun 5 → Aug 14, 2026
48 business days (counted)
Running total: 404 of ? biz days used
Created: Jan 2, 2025 Today
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Jan 2 Created ▶ Running 0 0
Jan 2 → Jan 4 Assigned ▶ Running 1 1
Jan 4 → Jan 4 Completed ▶ Running 0 1
Jan 4 → Jan 6 Closed ▶ Running 1 2
Jan 6 → Jun 5 On Hold ▶ Running 354 356
Jun 5 → Aug 14 Assigned ▶ Running 48 404
Holding 354.8d (excluded)
Coordinators 1.8d
⚠ Overdue
Holding (excluded from total)
354.8 days
Coordinators
1.8 days
Over SLA
Created: Jan 2, 2025 Due: Jan 31, 2025 (560 days overdue)
📅
1.8 days Total Age
⏱️
354.8d in On Hold Longest Stage
🔄
4 transitions Status Changes
⚠️
1.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Assigned • 588 days old
🚨
Primary Delay 354.8 days stuck in "On Hold"
⏱️
Total Delay 1.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.8d / 0.5d SLA
Closed
1.0d / 1.0d SLA
On Hold
354.8d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/6 BAlexander
Placing on hold due to retire
🔧 Work Performed
device retired and is no longer in hospital please remove
🔍 Technician Findings
device retired and is no longer in hospital please remove
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 2, 12:35 PM
Work Order: WO-01232144
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jan 2, 12:48 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Maggie Barnes
From: Ready for Scheduling
To: Assigned
Duration in Previous: 12m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Jan 3, 9:57 PM
Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1d 9h, 0m
⏳ 1.3 business days
⏸️
Status: On Hold by Brooke Alexander Jan 6, 12:26 PM
From: Closed
To: On Hold
Duration in Previous: 2d 14h
🚨 355.0 business days
👷
▶
2 Technician Assigned Jun 5, 11:43 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From: On Hold
To: Assigned
Duration in Previous: 514d 22h

Bottlenecks

Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Assigned
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Torre Gifford
Scheduled
N/A
Created
Jan 2, 12:35 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-02618259 Labor Open 0.5 $0.00 Jan 3, 9:57 PM

Details