Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01232214 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Danville Regional Medical Center — 142 South Main Street, Danville VA, 24541

Jan 2, 2025 → Dec 4, 2025

✅ Completed
PSM Last business day of January 2025
Target: Jan 31, 2025
🕐 Clock stopped: Completed (Dec 4)
✗ SLA Missed (307d late)
Coordinators 243.9d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Coordinators
243.9 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Jan 2, 2025 Due: Jan 31, 2026 Completed: Dec 4, 2025 (58 days early)
📅
240.8 days Total Age
⏱️
159.5d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
240.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Christopher Carroll — scheduling delays attributed to technician, not coordinators
Visit 1 Apr 3, 2025
Visit 2 Oct 23, 2025
Visit 3 Dec 4, 2025

AI Analysis

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Completed with significant delays
Invoiced • 497 days old
🚨
Primary Delay 159.5 days stuck in "Assigned"
⏱️
Total Delay 240.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
75.3d / 1.0d SLA
Assigned
168.6d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service 25.04.03 CNL '25.10.23_MS: Searched for asseet. Could not locate. 2nd attempt to locate. 25.12.04 PM
🔍 Technician Findings
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 2, 12:35 PM
Work Order: WO-01232214
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jan 2, 3:19 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 43m
🚨 67.0 business days
⏱️
Labor Added Apr 6, 9:12 PM
Type: Labor
Status: Open
Qty: 0.25
🚨 87.0 business days
👷
Technician Assigned by Stephanie Ramen Aug 5, 5:57 PM
Technician: Jim Kingery
⚠️ 6.8 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Aug 13, 11:14 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 222d 18h
🚨 49.0 business days
👷
▶
2 Technician Assigned Oct 20, 4:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 68d 4h
⏳ 4.0 business days
⏱️
Labor Added Oct 23, 8:55 PM
Type: Labor
Status: Open
Qty: 0.25
⏳ 4.4 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Oct 29, 10:12 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 8d 18h
🚨 26.0 business days
👷
▶
2 Technician Assigned Dec 3, 2:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 35d 4h
⏳ 2.0 business days
⏱️
Labor Added Dec 4, 4:10 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added Dec 4, 4:39 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
3 Labor Added Dec 4, 4:45 PM
Labor Added → Status: Tech On Site → Status: Closed
🔧
Status: Tech On Site by Christopher Carroll
From: Assigned, Tech On Site
To: Tech On Site, Completed
Duration in Previous: 1d 2h, 0m
🏁
Status: Closed by Christopher Carroll
From: Completed
To: Closed
Duration in Previous: 3m
📄
Status: Ready to Bill by Hannah Shaw Dec 5, 12:13 PM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 23m
📨
▶
2 Status: Invoice Pending Dec 5, 12:58 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.0 business days
🧾
Invoice Created Dec 8, 9:00 AM
Invoice Number: SM-248372

Bottlenecks

Assigned
Duration: 159.5 business days (threshold: 4.0 business hours)
Exceeded by 159.0 business days
Ready for Scheduling
Duration: 49.0 business days (threshold: 1.0 business days)
Exceeded by 48.0 business days
Assigned
Duration: 7.5 business days (threshold: 4.0 business hours)
Exceeded by 7.0 business days
Ready for Scheduling
Duration: 26.0 business days (threshold: 1.0 business days)
Exceeded by 25.0 business days
Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Carroll
Scheduled
N/A
Created
Jan 2, 12:35 PM
Invoice #
SM-248372

Work Details (5)

Name Type Status Qty Amount Date
WL-02745397 Labor Open 0.25 $0.00 Apr 6, 9:12 PM
WL-02982366 Labor Open 0.25 $0.00 Oct 23, 8:55 PM
WL-03026704 Labor Open 0.5 $0.00 Dec 4, 4:10 PM
WL-03026776 Labor Open 0.5 $0.00 Dec 4, 4:39 PM
WL-03026785 Labor Open 1 $0.00 Dec 4, 4:45 PM

Details