Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (247 biz days late)
Active: 268 biz days
Paused: 181 biz days
🕐 Clock stopped: Completed (Oct 20, 2026)
▶ Clock Running
Status: Created
Jan 2 → Jan 8, 2025
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 8 → Jan 8, 2025
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 8 → Jan 16, 2025
6 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Entered
Jan 16 → Jan 16, 2025
0 business days (counted)
Running total: 10 of ? biz days used
226d
▶ Clock Running
Status: On Hold
Jan 16 → Dec 12, 2025
226 business days (counted)
Running total: 236 of ? biz days used
⏸181d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Sep 2, 2026
181 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Oct 19, 2026
31 business days (counted)
Running total: 267 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 19 → Oct 19, 2026
0 business days (counted)
Running total: 267 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 19 → Oct 20, 2026
1 business day (counted)
Running total: 268 of ? biz days used
Created: Jan 2, 2025Completed: Oct 20, 2026
Show SLA Clock Detail (9 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Jan 8
Created
▶ Running
4
4
Jan 8 → Jan 8
Assigned
▶ Running
0
4
Jan 8 → Jan 16
Scheduled
▶ Running
6
10
Jan 16 → Jan 16
Entered
▶ Running
0
10
Jan 16 → Dec 12
On Hold
▶ Running
226
236
Dec 12 → Sep 2
Ready for Release
⏸ Paused
181
—
Sep 2 → Oct 19
Ready for Scheduling
▶ Running
31
267
Oct 19 → Oct 19
Assigned
▶ Running
0
267
Oct 19 → Oct 20
Scheduled
▶ Running
1
268
Holding413.2d (excluded)
Coordinators40.4d
✗ SLA Missed
Holding(excluded from total)
413.2 days
Coordinators
40.4 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2026 (70 days left)
📅
449.5 daysTotal Age
⏱️
227.0d in On HoldLongest Stage
🔄
7 transitionsStatus Changes
⚠️
36.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Behind Schedule - Needs Attention
Ready to Bill • 657 days old
🚨
Primary Delay227.0 days stuck in "On Hold"
⏱️
Total Delay36.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
231.5d
Scheduled
8.9d / 2.0d SLA
Ready for Release
181.7d
Ready for Scheduling
31.5d / 1.0d SLA
Closed
1.5d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
PM completed
no parts or repairs needed
unit working as intended and placed back into service
🔍Technician Findings
PM needed
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.