Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01232499 ↗ ServiceMax

CVS • Preventive Maintenance • PSM

📍 CVS - CVS-07064 — 5095 Mount Zion Parkway, Stockbridge GA, 30281

Jan 2, 2025 → Aug 25, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (240 biz days late)
Active: 261 biz days
Paused: 151 biz days
🕐 Clock stopped: Completed (Aug 26, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸64d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Mar 18, 2026
64 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 18 → Mar 27, 2026
7 business days (counted)
Running total: 243 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 27 → Mar 30, 2026
1 business day (counted)
Running total: 244 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 30 → Mar 31, 2026
1 business day (counted)
Running total: 245 of ? biz days used
▶ Clock Running
Status: Entered
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 245 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Mar 31 → Apr 21, 2026
15 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 21 → Apr 21, 2026
0 business days (counted)
Running total: 245 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 21 → May 11, 2026
14 business days (counted)
Running total: 259 of ? biz days used
▶ Clock Running
Status: Entered
May 11 → May 11, 2026
0 business days (counted)
Running total: 259 of ? biz days used
⏸72d
⏸ Clock Paused
Status: Ready for Release
May 11 → Aug 24, 2026
72 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 24 → Aug 24, 2026
0 business days (counted)
Running total: 259 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 24 → Aug 26, 2026
2 business days (counted)
Running total: 261 of ? biz days used
Created: Jan 2, 2025 Completed: Aug 26, 2026
Show SLA Clock Detail (13 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Dec 12 Created ▶ Running 236 236
Dec 12 → Mar 18 Ready for Release ⏸ Paused 64 —
Mar 18 → Mar 27 Scheduled ▶ Running 7 243
Mar 27 → Mar 30 Reschedule ▶ Running 1 244
Mar 30 → Mar 31 Assigned ▶ Running 1 245
Mar 31 → Mar 31 Entered ▶ Running 0 245
Mar 31 → Apr 21 Ready for Release ⏸ Paused 15 —
Apr 21 → Apr 21 Assigned ▶ Running 0 245
Apr 21 → May 11 Scheduled ▶ Running 14 259
May 11 → May 11 Entered ▶ Running 0 259
May 11 → Aug 24 Ready for Release ⏸ Paused 72 —
Aug 24 → Aug 24 Assigned ▶ Running 0 259
Aug 24 → Aug 26 Scheduled ▶ Running 2 261
Holding 390.2d (excluded)
Coordinators 26.3d
Field Work 0.0d
Billing 6.0d
✗ SLA Missed
Holding (excluded from total)
390.2 days
Coordinators
26.3 days
Over SLA
Field Work
0.0 days
Billing
6.0 days
Over SLA
Created: Jan 2, 2025 Due: Dec 31, 2026 Completed: Aug 26, 2026 (127 days early)
📅
411.5 days Total Age
⏱️
236.5d in On Hold Longest Stage
🔄
13 transitions Status Changes
⚠️
23.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 657 days old
🚨
Primary Delay 236.5 days stuck in "On Hold"
⏱️
Total Delay 23.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
153.7d
Scheduled
23.6d / 2.0d SLA
Reschedule
2.0d / 2.0d SLA
Assigned
0.6d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
6.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/11/26 AJinerson - Clearing tech name and placing back into RFR. Tech is full of repairs and training already for today.


03/27/2026 LHill-rec'd TEAMS message from Mark Franks-please put this into rescheduled status.

🔧 Work Performed
Performed 2026 preventative maintenance.
🔍 Technician Findings
Debris found around kiosk.
⚠️ Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge. ***Important: Please make sure to document if kiosk is disposed or in storage*** If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄 Description
Model 300 with Backboard

Timeline

📋
Work Order Created Jan 2, 3:14 PM
Work Order: WO-01232499
Type: Preventive Maintenance
Priority: PSM
🚨 237.0 business days
✅
Status: Ready for Release by Stephanie Ramen Dec 12, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 343d 21h
🚨 65.0 business days
🗓️
▶
3 Status: Scheduled Mar 18, 2:30 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Abby Jinerson
Technician: a0h6e00000II6yaAAD, Torre Gifford
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-03-23T19:30:00.000+0000, 2026-03-23T18:30:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Abby Jinerson Mar 23, 10:29 AM
Scheduled For: 2026-03-26T18:30:00.000+0000
⚠️ 5.0 business days
🔄
Status: Reschedule by Laura Hill Mar 27, 9:28 AM
From: Scheduled
To: Reschedule
Duration in Previous: 8d 18h
⏳ 2.0 business days
👷
▶
2 Technician Assigned Mar 30, 5:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Reschedule
To: Assigned
Duration in Previous: 3d 7h
🆕
Status: Entered by Rhea Berry Mar 30, 9:57 PM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 4h 54m, 0m
🚨 16.3 business days
👷
▶
3 Technician Assigned Apr 21, 3:03 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 21d 17h, 0m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-04-28T16:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 23, 4:17 PM
Scheduled For: 2026-04-30T17:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Apr 24, 1:00 PM
Scheduled For: 2026-05-01T15:30:00.000+0000, 2026-05-01T18:00:00.000+0000, 2026-05-01T16:30:00.000+0000
⚠️ 6.0 business days
📅
▶
2 Dispatch Scheduled May 1, 12:16 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-05-04T14:30:00.000+0000, 2026-05-04T14:15:00.000+0000, 2026-05-04T15:00:00.000+0000, 2026-05-04T14:45:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson May 5, 8:53 AM
Scheduled For: 2026-05-26T14:45:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Abby Jinerson May 8, 2:39 PM
Scheduled For: 2026-05-26T16:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson May 8, 5:14 PM
Scheduled For: 2026-05-11T18:00:00.000+0000, 2026-05-11T16:30:00.000+0000
⏳ 1.8 business days
🆕
Status: Entered by Abby Jinerson May 11, 9:57 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 19d 18h, 0m
🚨 73.0 business days
👷
▶
3 Technician Assigned Aug 24, 5:18 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Brittany Baggett
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 105d 7h, 0m
📅
Dispatch Scheduled by Brittany Baggett
Scheduled For: 2026-08-25T13:00:00.000+0000
⏳ 1.8 business days
⏱️
3x Labor Added Aug 25, 7:21 PM
Type: Labor, Travel
Status: Open
Qty: 1, 37
✔️
▶
2 Status: Completed Aug 25, 8:02 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Torre Gifford
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Timothy Amburgey Aug 26, 9:00 AM
From: Closed
To: Ready to Bill
Duration in Previous: 12h 57m
⚠️ 6.0 business days
📨
Status: Invoice Pending by Hannah Shaw Sep 2, 5:05 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7d 8h
💰
Status: Invoiced by Hannah Shaw Sep 2, 5:23 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 17m
🚨 21.8 business days
🧾
Invoice Created Oct 2, 2:12 PM
Invoice Number: SM-271991

Bottlenecks

Scheduled
Duration: 7.7 business days (threshold: 2.0 business days)
Exceeded by 5.7 business days
Assigned
Duration: 4.9 business hours (threshold: 4.0 business hours)
Exceeded by 0.9 business hours
Scheduled
Duration: 14.6 business days (threshold: 2.0 business days)
Exceeded by 12.6 business days
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Torre Gifford
Scheduled
Aug 25, 9:00 AM
Created
Jan 2, 3:14 PM
Invoice #
SM-271991

Work Details (3)

Name Type Status Qty Amount Date
WL-03351836 Labor Open 1 $0.00 Aug 25, 7:21 PM
WL-03351837 Labor Open 1 $194.25 Aug 25, 7:21 PM
WL-03351838 Travel Open 37 $0.00 Aug 25, 7:21 PM

Details