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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01232517 ↗ ServiceMax

CVS • Preventive Maintenance • PSM

📍 CVS - CVS-00576 — 7182 Boston State Road, Hamburg NY, 14075

Jan 2, 2025 → Mar 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (216 biz days late)
Active: 237 biz days
Paused: 60 biz days
🕐 Clock stopped: Completed (Mar 13, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸60d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Mar 12, 2026
60 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 12 → Mar 12, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 12 → Mar 13, 2026
1 business day (counted)
Running total: 237 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 13 → Mar 13, 2026
0 business days (counted)
Running total: 237 of ? biz days used
Created: Jan 2, 2025 Completed: Mar 13, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Dec 12 Created ▶ Running 236 236
Dec 12 → Mar 12 Ready for Release ⏸ Paused 60 —
Mar 12 → Mar 12 Assigned ▶ Running 0 236
Mar 12 → Mar 13 Scheduled ▶ Running 1 237
Mar 13 → Mar 13 Tech On Site ▶ Running 0 237
Holding 297.2d (excluded)
Coordinators 2.0d
Field Work 0.9d
Billing 13.0d
✗ SLA Missed
Holding (excluded from total)
297.2 days
Coordinators
2.0 days
Field Work
0.9 days
Billing
13.0 days
Over SLA
Created: Jan 2, 2025 Due: Dec 31, 2026 Completed: Mar 14, 2026 (292 days early)
📅
297.5 days Total Age
⏱️
236.5d in On Hold Longest Stage
🔄
8 transitions Status Changes
⚠️
12.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 588 days old
🚨
Primary Delay 236.5 days stuck in "On Hold"
⏱️
Total Delay 12.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
60.7d
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.9d / 1.0d SLA
Closed
0.6d / 1.0d SLA
Ready to Bill
13.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed preventative maintenance and cleaned kiosk. Verified blood pressure accurately. Performed self test successfully.
🔍 Technician Findings
Kiosk in service.
⚠️ Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge. ***Important: Please make sure to document if kiosk is disposed or in storage*** If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄 Description
Model 300 with Backboard

Timeline

📋
Work Order Created Jan 2, 3:14 PM
Work Order: WO-01232517
Type: Preventive Maintenance
Priority: PSM
🚨 237.0 business days
✅
Status: Ready for Release by Stephanie Ramen Dec 12, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 343d 21h
🚨 61.0 business days
👷
▶
3 Technician Assigned Mar 12, 9:45 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 89d 19h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-13T15:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Erwin Forster Mar 13, 12:30 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 2h
✔️
Status: Completed by Erwin Forster Mar 13, 1:07 PM
From: Tech On Site
To: Completed
Duration in Previous: 37m
⏱️
3x Labor Added Mar 13, 8:10 PM
Type: Labor, Travel
Status: Open
Qty: 0.66666666666667, 0.25
🏁
Status: Closed by Erwin Forster Mar 13, 8:35 PM
From: Completed
To: Closed
Duration in Previous: 7h 27m
⏳ 0.6 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 16, 1:11 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 4h
🚨 13.0 business days
📨
Status: Invoice Pending by Hannah Shaw Apr 1, 5:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 16d 16h
🧾
▶
2 Invoice Created Apr 1, 6:00 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 7m

Bottlenecks

Ready to Bill
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Erwin Forster
Scheduled
Mar 13, 11:00 AM
Created
Jan 2, 3:14 PM
Invoice #
SM-258114

Work Details (3)

Name Type Status Qty Amount Date
WL-03144295 Labor Open 0.66666666666667 $194.25 Mar 13, 8:10 PM
WL-03144296 Labor Open 0.25 $0.00 Mar 13, 8:10 PM
WL-03144297 Travel Open 5 $0.00 Mar 13, 8:10 PM

Details