Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01232524 ↗ ServiceMax

CVS • Preventive Maintenance • PSM

📍 CVS - CVS-08351 — 2950 North Dowlen Road, Beaumont TX, 77706

Jan 2, 2025 → Jul 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (252 biz days late)
Active: 273 biz days
Paused: 103 biz days
🕐 Clock stopped: Completed (Jul 7, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸54d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Mar 4, 2026
54 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 4 → Mar 16, 2026
8 business days (counted)
Running total: 244 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 16 → Mar 31, 2026
11 business days (counted)
Running total: 255 of ? biz days used
▶ Clock Running
Status: Entered
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 255 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Mar 31 → Apr 8, 2026
6 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 8 → Apr 8, 2026
0 business days (counted)
Running total: 255 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 8 → Apr 15, 2026
5 business days (counted)
Running total: 260 of ? biz days used
▶ Clock Running
Status: Entered
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 260 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 15 → Apr 29, 2026
10 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 29 → May 1, 2026
2 business days (counted)
Running total: 262 of ? biz days used
▶ Clock Running
Status: Entered
May 1 → May 1, 2026
0 business days (counted)
Running total: 262 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 1 → May 6, 2026
3 business days (not counted)
▶ Clock Running
Status: Assigned
May 6 → May 6, 2026
0 business days (counted)
Running total: 262 of ? biz days used
▶ Clock Running
Status: Scheduled
May 6 → May 6, 2026
0 business days (counted)
Running total: 262 of ? biz days used
▶ Clock Running
Status: Entered
May 6 → May 6, 2026
0 business days (counted)
Running total: 262 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 6 → May 13, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
May 13 → May 13, 2026
0 business days (counted)
Running total: 262 of ? biz days used
▶ Clock Running
Status: Scheduled
May 13 → May 18, 2026
3 business days (counted)
Running total: 265 of ? biz days used
▶ Clock Running
Status: Entered
May 18 → May 18, 2026
0 business days (counted)
Running total: 265 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 18 → May 21, 2026
3 business days (not counted)
▶ Clock Running
Status: Assigned
May 21 → May 21, 2026
0 business days (counted)
Running total: 265 of ? biz days used
▶ Clock Running
Status: Entered
May 21 → May 21, 2026
0 business days (counted)
Running total: 265 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 21 → May 21, 2026
0 business days (not counted)
▶ Clock Running
Status: Entered
May 21 → May 21, 2026
0 business days (counted)
Running total: 265 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 21 → May 27, 2026
3 business days (not counted)
▶ Clock Running
Status: Assigned
May 27 → May 27, 2026
0 business days (counted)
Running total: 265 of ? biz days used
▶ Clock Running
Status: Scheduled
May 27 → May 28, 2026
1 business day (counted)
Running total: 266 of ? biz days used
▶ Clock Running
Status: Entered
May 28 → May 28, 2026
0 business days (counted)
Running total: 266 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 28 → Jun 23, 2026
17 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 23 → Jun 23, 2026
0 business days (counted)
Running total: 266 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 23 → Jun 30, 2026
5 business days (counted)
Running total: 271 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 30 → Jun 30, 2026
0 business days (not counted)
▶ Clock Running
Status: Entered
Jun 30 → Jun 30, 2026
0 business days (counted)
Running total: 271 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 30 → Jul 3, 2026
2 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 3 → Jul 3, 2026
0 business days (counted)
Running total: 271 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 3 → Jul 7, 2026
2 business days (counted)
Running total: 273 of ? biz days used
Created: Jan 2, 2025 Completed: Jul 7, 2026
Show SLA Clock Detail (38 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Dec 12 Created ▶ Running 236 236
Dec 12 → Mar 4 Ready for Release ⏸ Paused 54 —
Mar 4 → Mar 4 Assigned ▶ Running 0 236
Mar 4 → Mar 16 Scheduled ▶ Running 8 244
Mar 16 → Mar 31 Reschedule ▶ Running 11 255
Mar 31 → Mar 31 Entered ▶ Running 0 255
Mar 31 → Apr 8 Ready for Release ⏸ Paused 6 —
Apr 8 → Apr 8 Assigned ▶ Running 0 255
Apr 8 → Apr 15 Scheduled ▶ Running 5 260
Apr 15 → Apr 15 Entered ▶ Running 0 260
Apr 15 → Apr 29 Ready for Release ⏸ Paused 10 —
Apr 29 → May 1 Assigned ▶ Running 2 262
May 1 → May 1 Entered ▶ Running 0 262
May 1 → May 6 Ready for Release ⏸ Paused 3 —
May 6 → May 6 Assigned ▶ Running 0 262
May 6 → May 6 Scheduled ▶ Running 0 262
May 6 → May 6 Entered ▶ Running 0 262
May 6 → May 13 Ready for Release ⏸ Paused 5 —
May 13 → May 13 Assigned ▶ Running 0 262
May 13 → May 18 Scheduled ▶ Running 3 265
May 18 → May 18 Entered ▶ Running 0 265
May 18 → May 21 Ready for Release ⏸ Paused 3 —
May 21 → May 21 Assigned ▶ Running 0 265
May 21 → May 21 Entered ▶ Running 0 265
May 21 → May 21 Ready for Release ⏸ Paused 0 —
May 21 → May 21 Entered ▶ Running 0 265
May 21 → May 27 Ready for Release ⏸ Paused 3 —
May 27 → May 27 Assigned ▶ Running 0 265
May 27 → May 28 Scheduled ▶ Running 1 266
May 28 → May 28 Entered ▶ Running 0 266
May 28 → Jun 23 Ready for Release ⏸ Paused 17 —
Jun 23 → Jun 23 Assigned ▶ Running 0 266
Jun 23 → Jun 30 Scheduled ▶ Running 5 271
Jun 30 → Jun 30 Ready for Release ⏸ Paused 0 —
Jun 30 → Jun 30 Entered ▶ Running 0 271
Jun 30 → Jul 3 Ready for Release ⏸ Paused 2 —
Jul 3 → Jul 3 Assigned ▶ Running 0 271
Jul 3 → Jul 7 Scheduled ▶ Running 2 273
Holding 347.3d (excluded)
Coordinators 42.6d
Field Work 0.0d
Billing 19.6d
✗ SLA Missed
Holding (excluded from total)
347.3 days
Coordinators
42.6 days
Over SLA
Field Work
0.0 days
Billing
19.6 days
Over SLA
Created: Jan 2, 2025 Due: Dec 31, 2026 Completed: Jul 7, 2026 (177 days early)
📅
375.6 days Total Age
⏱️
236.5d in On Hold Longest Stage
🔄
30 transitions Status Changes
⚠️
46.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 588 days old
🚨
Primary Delay 236.5 days stuck in "On Hold"
⏱️
Total Delay 46.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
110.8d
Scheduled
28.2d / 2.0d SLA
Reschedule
11.2d / 2.0d SLA
Assigned
3.1d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
19.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

6/30/26 Rberry- Placed back into RFR due to repair.

🔧 Work Performed
7/6 CLacy- PM Service completed to manufacture specs. Functional testing passed. This unit is in proper working condition and is ready to return to service
🔍 Technician Findings
PM Service is due
⚠️ Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge. ***Important: Please make sure to document if kiosk is disposed or in storage*** If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄 Description
Model 300 with Backboard

Timeline

📋
Work Order Created Jan 2, 3:14 PM
Work Order: WO-01232524
Type: Preventive Maintenance
Priority: PSM
🚨 237.0 business days
✅
Status: Ready for Release by Stephanie Ramen Dec 12, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 343d 21h
🚨 55.0 business days
👷
▶
3 Technician Assigned Mar 4, 11:14 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 81d 22h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-11T14:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Mar 6, 10:22 AM
Scheduled For: 2026-03-12T14:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Mar 9, 9:13 AM
Scheduled For: 2026-03-26T14:00:00.000+0000
⚠️ 6.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Mar 16, 10:02 AM
From: Scheduled
To: Reschedule
Duration in Previous: 11d 21h
🚨 11.0 business days
🆕
Status: Entered by Rhea Berry Mar 30, 9:57 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 14d 11h, 0m
⚠️ 7.3 business days
👷
▶
4 Technician Assigned Apr 8, 10:02 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 8d 12h
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-15T17:00:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 2m
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 9, 4:56 PM
Scheduled For: 2026-04-15T20:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 10, 9:02 AM
Scheduled For: 2026-04-22T20:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 14, 3:56 PM
Scheduled For: 2026-04-21T20:30:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch Apr 15, 11:10 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 7d 1h, 0m
🚨 11.0 business days
👷
▶
2 Technician Assigned Apr 29, 11:40 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 14d 0h
⏳ 3.0 business days
🆕
Status: Entered by Kaitlyn Kelch May 1, 1:58 PM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 2d 2h, 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned May 6, 9:03 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 4d 19h
🗓️
▶
2 Status: Scheduled May 6, 9:15 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-15T15:30:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch May 6, 1:19 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 4h 4m, 0m
⚠️ 6.0 business days
👷
▶
4 Technician Assigned May 13, 10:15 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 6d 20h
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-20T17:00:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 4m
⏳ 4.0 business days
🆕
Status: Entered by Kaitlyn Kelch May 18, 11:57 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 5d 1h, 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned May 21, 10:39 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 2d 22h
🆕
Status: Entered by Kaitlyn Kelch May 21, 10:56 AM
From: Assigned, Entered, Ready for Release
To: Entered, Ready for Release
Duration in Previous: 16m, 0m
⏳ 4.0 business days
👷
▶
4 Status: Assigned May 27, 9:27 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Chane Lacy
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-06-02T21:00:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 2m
⏳ 2.0 business days
🆕
Status: Entered by Kaitlyn Kelch May 28, 4:11 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 6h, 0m
🚨 18.0 business days
👷
▶
2 Technician Assigned Jun 23, 3:07 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 25d 22h
🗓️
▶
2 Status: Scheduled Jun 23, 3:12 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-06-30T20:00:00.000+0000
⚠️ 6.0 business days
✅
Status: Ready for Release by Rhea Berry Jun 30, 8:33 AM
From: Scheduled, Ready for Release, Entered
To: Ready for Release, Entered
Duration in Previous: 6d 17h, 0m
⏳ 3.0 business days
👷
▶
4 Status: Assigned Jul 3, 10:36 AM
Status: Assigned → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Rhea Berry
Technician: Chane Lacy
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-07-06T20:00:00.000+0000
⏳ 1.0 business days
⏱️
▶
2 3x Labor Added Jul 6, 9:16 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Chane Lacy
From: Scheduled
To: Completed
Duration in Previous: 3d 10h
🏁
Status: Closed by Chane Lacy Jul 6, 9:24 PM
From: Completed
To: Closed
Duration in Previous: 4m
📄
Status: Ready to Bill by Timothy Amburgey Jul 7, 3:06 PM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 42m
🚨 20.0 business days
📨
Status: Invoice Pending by Hannah Shaw Aug 3, 2:22 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 26d 23h
🧾
▶
2 Invoice Created Aug 3, 2:29 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 7m

Bottlenecks

Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Reschedule
Duration: 11.2 business days (threshold: 2.0 business days)
Exceeded by 9.2 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Ready to Bill
Duration: 19.6 business days (threshold: 1.0 business days)
Exceeded by 18.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Chane Lacy
Scheduled
Jul 6, 4:00 PM
Created
Jan 2, 3:14 PM
Invoice #
SM-269183

Work Details (3)

Name Type Status Qty Amount Date
WL-03284999 Labor Open 0.25 $0.00 Jul 6, 9:16 PM
WL-03285000 Labor Open 0.75 $194.25 Jul 6, 9:16 PM
WL-03285001 Travel Open 9 $0.00 Jul 6, 9:16 PM

Details