Last business day of January 2025 · Target: Jan 31, 2025
⚠ 229 biz days overdue
Active: 249 biz days
Paused: 202 biz days
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸181d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Sep 2, 2026
181 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 21, 2026
12 business days (counted)
Running total: 248 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 21 → Sep 22, 2026
1 business day (counted)
Running total: 249 of ? biz days used
▶ Clock Running
Status: Entered
Sep 22 → Sep 22, 2026
0 business days (counted)
Running total: 249 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Sep 22 → Oct 22, 2026
21 business days (not counted)
Created: Jan 2, 2025Today
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → Sep 2
Ready for Release
⏸ Paused
181
—
Sep 2 → Sep 21
Ready for Scheduling
▶ Running
12
248
Sep 21 → Sep 22
Scheduled
▶ Running
1
249
Sep 22 → Sep 22
Entered
▶ Running
0
249
Sep 22 → Oct 22
Ready for Release
⏸ Paused
21
—
Holding418.2d (excluded)
Coordinators13.9d
⚠ Overdue
Holding(excluded from total)
418.2 days
Coordinators
13.9 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2026 (70 days left)
📅
451.3 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
4 transitionsStatus Changes
⚠️
11.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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Behind Schedule - Needs Attention
Ready for Release • 657 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
⏱️
Total Delay11.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
181.7d
Ready for Scheduling
12.5d / 1.0d SLA
Scheduled
1.3d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
9/22/26- BBaggett- returning to dispatch clearing techs name and putting into RFR due to tech covering a repair.
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄Description
Model 300 with Backboard
Timeline
📋
Work Order Created Jan 2, 3:14 PM
Work Order:WO-01232526
Type:Preventive Maintenance
Priority:PSM
🚨237.0 business days
✅
Status: Ready for Release by Stephanie RamenDec 12, 1:08 PM
From:On Hold
To:Ready for Release
Duration in Previous:343d 21h
🚨182.0 business days
📅
Status: Ready for Scheduling by Rhea BerrySep 2, 3:47 PM