Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01232538 ↗ ServiceMax

CVS • Preventive Maintenance • PSM

📍 CVS - CVS-08357 — 20601 Fm 1431, Lago Vista TX, 78645

Jan 2, 2025 → Present

🔴 Behind
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
⚠ 262 biz days overdue
Active: 282 biz days
Paused: 169 biz days
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Jan 20, 2026
24 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 20 → Jan 30, 2026
8 business days (counted)
Running total: 244 of ? biz days used
▶ Clock Running
Status: Reschedule
Jan 30 → Feb 3, 2026
2 business days (counted)
Running total: 246 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 246 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 246 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 3 → Feb 4, 2026
1 business day (counted)
Running total: 247 of ? biz days used
▶ Clock Running
Status: Entered
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 247 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Feb 4 → Mar 25, 2026
34 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 25 → Mar 25, 2026
0 business days (counted)
Running total: 247 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 25 → Apr 2, 2026
6 business days (counted)
Running total: 253 of ? biz days used
▶ Clock Running
Status: Entered
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 253 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 2 → Apr 15, 2026
9 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 253 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 253 of ? biz days used
▶ Clock Running
Status: Entered
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 253 of ? biz days used
⏸97d
⏸ Clock Paused
Status: Ready for Release
Apr 15 → Sep 2, 2026
97 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 17, 2026
10 business days (counted)
Running total: 263 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 17 → Sep 17, 2026
0 business days (counted)
Running total: 263 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 17 → Oct 15, 2026
19 business days (counted)
Running total: 282 of ? biz days used
▶ Clock Running
Status: Entered
Oct 15 → Oct 15, 2026
0 business days (counted)
Running total: 282 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Oct 15 → Oct 22, 2026
5 business days (not counted)
Created: Jan 2, 2025 Today
Show SLA Clock Detail (23 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Dec 12 Created ▶ Running 236 236
Dec 12 → Jan 20 Ready for Release ⏸ Paused 24 —
Jan 20 → Jan 20 Assigned ▶ Running 0 236
Jan 20 → Jan 30 Scheduled ▶ Running 8 244
Jan 30 → Feb 3 Reschedule ▶ Running 2 246
Feb 3 → Feb 3 Assigned ▶ Running 0 246
Feb 3 → Feb 3 Scheduled ▶ Running 0 246
Feb 3 → Feb 4 Reschedule ▶ Running 1 247
Feb 4 → Feb 4 Entered ▶ Running 0 247
Feb 4 → Mar 25 Ready for Release ⏸ Paused 34 —
Mar 25 → Mar 25 Assigned ▶ Running 0 247
Mar 25 → Apr 2 Scheduled ▶ Running 6 253
Apr 2 → Apr 2 Entered ▶ Running 0 253
Apr 2 → Apr 15 Ready for Release ⏸ Paused 9 —
Apr 15 → Apr 15 Assigned ▶ Running 0 253
Apr 15 → Apr 15 Scheduled ▶ Running 0 253
Apr 15 → Apr 15 Entered ▶ Running 0 253
Apr 15 → Sep 2 Ready for Release ⏸ Paused 97 —
Sep 2 → Sep 17 Ready for Scheduling ▶ Running 10 263
Sep 17 → Sep 17 Assigned ▶ Running 0 263
Sep 17 → Oct 15 Scheduled ▶ Running 19 282
Oct 15 → Oct 15 Entered ▶ Running 0 282
Oct 15 → Oct 22 Ready for Release ⏸ Paused 5 —
Holding 402.8d (excluded)
Coordinators 50.7d
⚠ Overdue
Holding (excluded from total)
402.8 days
Coordinators
50.7 days
Over SLA
Created: Jan 2, 2025 Due: Dec 31, 2026 (70 days left)
📅
451.3 days Total Age
⏱️
236.5d in On Hold Longest Stage
🔄
17 transitions Status Changes
⚠️
39.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
Ready for Release • 657 days old
🚨
Primary Delay 236.5 days stuck in "On Hold"
⏱️
Total Delay 39.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
166.3d
Assigned
0.1d / 0.5d SLA
Scheduled
35.8d / 2.0d SLA
Reschedule
4.3d / 2.0d SLA
Ready for Scheduling
10.5d / 1.0d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge. ***Important: Please make sure to document if kiosk is disposed or in storage*** If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄 Description
Model 300 with Backboard

Timeline

📋
Work Order Created Jan 2, 3:14 PM
Work Order: WO-01232538
Type: Preventive Maintenance
Priority: PSM
🚨 237.0 business days
✅
Status: Ready for Release by Stephanie Ramen Dec 12, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 343d 21h
🚨 25.0 business days
👷
▶
2 Technician Assigned Jan 20, 9:51 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 38d 20h
🗓️
▶
2 Status: Scheduled Jan 20, 10:02 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-30T19:30:00.000+0000
⚠️ 9.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Jan 30, 12:04 PM
From: Scheduled
To: Reschedule
Duration in Previous: 10d 2h
⏳ 3.0 business days
👷
▶
3 Technician Assigned Feb 3, 2:38 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Reschedule, Assigned
To: Assigned, Scheduled
Duration in Previous: 4d 2h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-10T18:00:00.000+0000
🔄
Status: Reschedule by Kaitlyn Kelch Feb 3, 3:20 PM
From: Scheduled
To: Reschedule
Duration in Previous: 41m
⏳ 2.0 business days
🆕
Status: Entered by Rhea Berry Feb 4, 4:49 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 1h, 0m
🚨 34.9 business days
👷
▶
2 Technician Assigned Mar 25, 11:22 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 48d 17h
🗓️
▶
2 Status: Scheduled Mar 25, 11:33 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-02T20:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Mar 27, 5:08 PM
Scheduled For: 2026-04-02T21:00:00.000+0000
⏳ 4.9 business days
🆕
Status: Entered by Kaitlyn Kelch Apr 2, 1:13 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 8d 1h, 0m
🚨 10.0 business days
👷
▶
4 Technician Assigned Apr 15, 2:19 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 13d 1h
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-22T17:00:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch Apr 15, 4:15 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 1h 52m, 0m
🚨 98.0 business days
📅
Status: Ready for Scheduling by Rhea Berry Sep 2, 3:47 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 139d 23h
🚨 11.0 business days
👷
▶
2 Technician Assigned Sep 17, 4:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15d 0h
📅
▶
2 Dispatch Scheduled Sep 17, 4:15 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 7m
🚨 20.0 business days
🆕
Status: Entered by Kaitlyn Kelch Oct 15, 4:09 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 27d 23h, 0m

Bottlenecks

Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Reschedule
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 6.9 business hours
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Ready for Scheduling
Duration: 10.5 business days (threshold: 1.0 business days)
Exceeded by 9.5 business days
Scheduled
Duration: 19.5 business days (threshold: 2.0 business days)
Exceeded by 17.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Jan 2, 3:14 PM
Invoice #
N/A

Details