Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (224 biz days late)
Active: 245 biz days
Paused: 85 biz days
🕐 Clock stopped: Tech Off Site (Apr 29, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸85d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Apr 16, 2026
85 business days (not counted)
▶ Clock Running
Status: Scheduled
Apr 16 → Apr 29, 2026
9 business days (counted)
Running total: 245 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 245 of ? biz days used
Created: Jan 2, 2025Tech Off Site: Apr 29, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → Apr 16
Ready for Release
⏸ Paused
85
—
Apr 16 → Apr 29
Scheduled
▶ Running
9
245
Apr 29 → Apr 29
Tech On Site
▶ Running
0
245
Holding322.2d (excluded)
Coordinators10.0d
Field Work0.1d
Billing6.1d
✗ SLA Missed
Holding(excluded from total)
322.2 days
Coordinators
10.0 days
Over SLA
Field Work
0.1 days
Billing
6.1 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2026
Completed: Apr 29, 2026 (246 days early)
📅
330.5 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
11 transitionsStatus Changes
⚠️
11.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
1 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 588 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
⏱️
Total Delay11.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
85.7d
Scheduled
10.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.6d / 1.0d SLA
WO Correction Needed
0.2d
Ready to Bill
3.0d / 1.0d SLA
Invoice Pending
2.9d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
4/30/26 CRW No travel or Milage - Site next door to Publix
4.30.26 hshaw - FSR form doesn't belong to this WO & missing Labor Travel
🔧Work Performed
Attempted PM service. Could not get cuff to deflate.
🔍Technician Findings
Kiosk is out of service. Error 85. Cuff not deflating
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄Description
Model 300 with Backboard
Apr 30, 2026 10:53am
@Craig Walker Please take a look at this correction when you have a chance. It has two issues: 1) missing travel labor and 2) incorrect FSR. If the travel time is zero, please delete the mileage in the expenses tab (since having a mileage with no travel time is what triggered this correction). Secondly, the FSR on this WO appears to be for a different site. Please attach correct FSR and if you have any issues, please let me know and I'll be happy to assist. Thank you! CC @Mark Franks