Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01232543 ↗ ServiceMax

CVS • Preventive Maintenance • PSM

📍 CVS - CVS-07094 — 3013 Marina Bay Drive, League City TX, 77573

Jan 2, 2025 → Jun 25, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (275 biz days late)
Active: 296 biz days
Paused: 74 biz days
🕐 Clock stopped: Completed (Jun 26, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Jan 14, 2026
21 business days (not counted)
33d
▶ Clock Running
Status: Assigned
Jan 14 → Mar 4, 2026
33 business days (counted)
Running total: 269 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 4 → Mar 16, 2026
8 business days (counted)
Running total: 277 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 16 → Mar 31, 2026
11 business days (counted)
Running total: 288 of ? biz days used
▶ Clock Running
Status: Entered
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 288 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Mar 31 → Apr 29, 2026
21 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 29 → May 1, 2026
2 business days (counted)
Running total: 290 of ? biz days used
▶ Clock Running
Status: Entered
May 1 → May 1, 2026
0 business days (counted)
Running total: 290 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 1 → May 6, 2026
3 business days (not counted)
▶ Clock Running
Status: Assigned
May 6 → May 6, 2026
0 business days (counted)
Running total: 290 of ? biz days used
▶ Clock Running
Status: Scheduled
May 6 → May 6, 2026
0 business days (counted)
Running total: 290 of ? biz days used
▶ Clock Running
Status: Entered
May 6 → May 6, 2026
0 business days (counted)
Running total: 290 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 6 → May 13, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
May 13 → May 13, 2026
0 business days (counted)
Running total: 290 of ? biz days used
▶ Clock Running
Status: Entered
May 13 → May 13, 2026
0 business days (counted)
Running total: 290 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 13 → May 21, 2026
6 business days (not counted)
▶ Clock Running
Status: Assigned
May 21 → May 21, 2026
0 business days (counted)
Running total: 290 of ? biz days used
▶ Clock Running
Status: Entered
May 21 → May 21, 2026
0 business days (counted)
Running total: 290 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 21 → May 27, 2026
3 business days (not counted)
▶ Clock Running
Status: Assigned
May 27 → May 27, 2026
0 business days (counted)
Running total: 290 of ? biz days used
▶ Clock Running
Status: Scheduled
May 27 → May 28, 2026
1 business day (counted)
Running total: 291 of ? biz days used
▶ Clock Running
Status: Entered
May 28 → May 28, 2026
0 business days (counted)
Running total: 291 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 28 → Jun 18, 2026
15 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 18 → Jun 18, 2026
0 business days (counted)
Running total: 291 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 18 → Jun 18, 2026
0 business days (counted)
Running total: 291 of ? biz days used
▶ Clock Running
Status: Entered
Jun 18 → Jun 18, 2026
0 business days (counted)
Running total: 291 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 18 → Jun 18, 2026
0 business days (counted)
Running total: 291 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 18 → Jun 26, 2026
5 business days (counted)
Running total: 296 of ? biz days used
Created: Jan 2, 2025 Completed: Jun 26, 2026
Show SLA Clock Detail (29 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Dec 12 Created ▶ Running 236 236
Dec 12 → Jan 14 Ready for Release ⏸ Paused 21 —
Jan 14 → Mar 4 Assigned ▶ Running 33 269
Mar 4 → Mar 16 Scheduled ▶ Running 8 277
Mar 16 → Mar 31 Reschedule ▶ Running 11 288
Mar 31 → Mar 31 Entered ▶ Running 0 288
Mar 31 → Apr 29 Ready for Release ⏸ Paused 21 —
Apr 29 → May 1 Assigned ▶ Running 2 290
May 1 → May 1 Entered ▶ Running 0 290
May 1 → May 6 Ready for Release ⏸ Paused 3 —
May 6 → May 6 Assigned ▶ Running 0 290
May 6 → May 6 Scheduled ▶ Running 0 290
May 6 → May 6 Entered ▶ Running 0 290
May 6 → May 13 Ready for Release ⏸ Paused 5 —
May 13 → May 13 Assigned ▶ Running 0 290
May 13 → May 13 Entered ▶ Running 0 290
May 13 → May 21 Ready for Release ⏸ Paused 6 —
May 21 → May 21 Assigned ▶ Running 0 290
May 21 → May 21 Entered ▶ Running 0 290
May 21 → May 27 Ready for Release ⏸ Paused 3 —
May 27 → May 27 Assigned ▶ Running 0 290
May 27 → May 28 Scheduled ▶ Running 1 291
May 28 → May 28 Entered ▶ Running 0 291
May 28 → Jun 18 Ready for Release ⏸ Paused 15 —
Jun 18 → Jun 18 Assigned ▶ Running 0 291
Jun 18 → Jun 18 Scheduled ▶ Running 0 291
Jun 18 → Jun 18 Entered ▶ Running 0 291
Jun 18 → Jun 18 Assigned ▶ Running 0 291
Jun 18 → Jun 26 Scheduled ▶ Running 5 296
Holding 316.3d (excluded)
Coordinators 65.4d
Billing 5.1d
✗ SLA Missed
Holding (excluded from total)
316.3 days
Coordinators
65.4 days
Over SLA
Billing
5.1 days
Over SLA
Created: Jan 2, 2025 Due: Dec 31, 2026 Completed: Jun 26, 2026 (188 days early)
📅
370.0 days Total Age
⏱️
236.5d in On Hold Longest Stage
🔄
23 transitions Status Changes
⚠️
59.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 588 days old
🚨
Primary Delay 236.5 days stuck in "On Hold"
⏱️
Total Delay 59.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
79.8d
Assigned
37.1d / 0.5d SLA
Scheduled
17.0d / 2.0d SLA
Reschedule
11.2d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
5.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
6/25 CLacy- PM Service completed to manufacture specs. Functional testing passed. This unit is ready
🔍 Technician Findings
PM Service is due
⚠️ Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge. ***Important: Please make sure to document if kiosk is disposed or in storage*** If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄 Description
Model 300 with Backboard

Timeline

📋
Work Order Created Jan 2, 3:14 PM
Work Order: WO-01232543
Type: Preventive Maintenance
Priority: PSM
🚨 237.0 business days
✅
Status: Ready for Release by Stephanie Ramen Dec 12, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 343d 21h
🚨 22.0 business days
👷
▶
2 Technician Assigned Jan 14, 9:33 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 32d 20h
🚨 34.0 business days
🗓️
▶
2 Status: Scheduled Mar 4, 11:15 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-11T19:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Mar 9, 9:14 AM
Scheduled For: 2026-03-25T19:00:00.000+0000
⚠️ 6.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Mar 16, 10:01 AM
From: Scheduled
To: Reschedule
Duration in Previous: 11d 21h
🚨 11.0 business days
🆕
Status: Entered by Rhea Berry Mar 30, 9:57 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 14d 11h, 0m
🚨 22.3 business days
👷
▶
2 Technician Assigned Apr 29, 11:40 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 29d 13h
⏳ 3.0 business days
🆕
Status: Entered by Kaitlyn Kelch May 1, 1:57 PM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 2d 2h, 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned May 6, 9:03 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 4d 19h
🗓️
▶
2 Status: Scheduled May 6, 9:11 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-14T14:00:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch May 6, 1:17 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 4h 5m, 0m
⚠️ 6.0 business days
👷
▶
2 Technician Assigned May 13, 10:15 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 6d 20h
🆕
Status: Entered by Kaitlyn Kelch May 13, 10:25 AM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 10m
⚠️ 7.0 business days
👷
▶
2 Technician Assigned May 21, 10:39 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 8d 0h
🆕
Status: Entered by Kaitlyn Kelch May 21, 10:54 AM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 15m, 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned May 27, 9:27 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 5d 22h
📅
▶
2 Dispatch Scheduled May 27, 9:35 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 7m
⏳ 2.0 business days
🆕
Status: Entered by Kaitlyn Kelch May 28, 4:14 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 6h, 0m
🚨 16.0 business days
👷
▶
3 Technician Assigned Jun 18, 11:21 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 20d 19h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-06-25T18:00:00.000+0000
🆕
▶
3 Status: Entered Jun 18, 3:48 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Chane Lacy
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-06-25T18:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jun 19, 1:49 PM
Scheduled For: 2026-06-25T19:30:00.000+0000
⏳ 4.0 business days
⏱️
▶
2 3x Labor Added Jun 25, 11:49 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Chane Lacy
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 8h, 0m
📄
Status: Ready to Bill by Timothy Amburgey Jun 26, 9:09 AM
From: Closed
To: Ready to Bill
Duration in Previous: 9h 15m
⚠️ 5.0 business days
📨
Status: Invoice Pending by Hannah Shaw Jul 2, 10:47 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6d 1h
🧾
▶
2 Invoice Created Jul 2, 11:36 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 49m

Bottlenecks

Assigned
Duration: 34.0 business days (threshold: 4.0 business hours)
Exceeded by 33.5 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Reschedule
Duration: 11.2 business days (threshold: 2.0 business days)
Exceeded by 9.2 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Chane Lacy
Scheduled
Jun 25, 3:30 PM
Created
Jan 2, 3:14 PM
Invoice #
SM-266261

Work Details (3)

Name Type Status Qty Amount Date
WL-03274614 Labor Open 0.5 $0.00 Jun 25, 11:49 PM
WL-03274615 Labor Open 0.5 $194.25 Jun 25, 11:49 PM
WL-03274616 Travel Open 18 $0.00 Jun 25, 11:49 PM

Details