📍 CVS - CVS-06926 — 12630 State Route 143, Highland IL, 62249
Jan 2, 2025 → Apr 20, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (238 biz days late)
Active: 259 biz days
Paused: 64 biz days
🕐 Clock stopped: Completed (Apr 20, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Jan 8, 2026
17 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 8 → Feb 3, 2026
17 business days (counted)
Running total: 253 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 3 → Feb 4, 2026
1 business day (counted)
Running total: 254 of ? biz days used
▶ Clock Running
Status: Entered
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 254 of ? biz days used
⏸47d
⏸ Clock Paused
Status: Ready for Release
Feb 4 → Apr 13, 2026
47 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 13 → Apr 13, 2026
0 business days (counted)
Running total: 254 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 13 → Apr 20, 2026
5 business days (counted)
Running total: 259 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 20 → Apr 20, 2026
0 business days (counted)
Running total: 259 of ? biz days used
Created: Jan 2, 2025Completed: Apr 20, 2026
Show SLA Clock Detail (10 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → Jan 8
Ready for Release
⏸ Paused
17
—
Jan 8 → Jan 8
Assigned
▶ Running
0
236
Jan 8 → Feb 3
Scheduled
▶ Running
17
253
Feb 3 → Feb 4
Reschedule
▶ Running
1
254
Feb 4 → Feb 4
Entered
▶ Running
0
254
Feb 4 → Apr 13
Ready for Release
⏸ Paused
47
—
Apr 13 → Apr 13
Assigned
▶ Running
0
254
Apr 13 → Apr 20
Scheduled
▶ Running
5
259
Apr 20 → Apr 20
Tech On Site
▶ Running
0
259
Holding301.5d (excluded)
Coordinators25.4d
Field Work0.7d
Billing12.5d
✗ SLA Missed
Holding(excluded from total)
301.5 days
Coordinators
25.4 days
Over SLA
Field Work
0.7 days
Billing
12.5 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2026
Completed: Apr 20, 2026 (255 days early)
📅
323.5 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
11 transitionsStatus Changes
⚠️
29.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 588 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
⏱️
Total Delay29.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
65.0d
Assigned
0.0d / 0.5d SLA
Scheduled
24.0d / 2.0d SLA
Reschedule
1.4d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
9.6d / 1.0d SLA
Invoice Pending
2.9d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/3/26 CDempsey- Tech had vehicle issues and couldn't get to this wo. Putting into reschedule.
🔧Work Performed
Pm completed
🔍Technician Findings
No issue found
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.