📍 CVS - CVS-01537 — 5001 W Broad St,, Richmond VA, 23230
Jan 2, 2025 → May 12, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (222 biz days late)
Active: 243 biz days
Paused: 96 biz days
🕐 Clock stopped: Completed (May 12, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸96d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → May 1, 2026
96 business days (not counted)
▶ Clock Running
Status: Assigned
May 1 → May 4, 2026
1 business day (counted)
Running total: 237 of ? biz days used
▶ Clock Running
Status: Scheduled
May 4 → May 12, 2026
6 business days (counted)
Running total: 243 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 12 → May 12, 2026
0 business days (counted)
Running total: 243 of ? biz days used
Created: Jan 2, 2025Completed: May 12, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → May 1
Ready for Release
⏸ Paused
96
—
May 1 → May 4
Assigned
▶ Running
1
237
May 4 → May 12
Scheduled
▶ Running
6
243
May 12 → May 12
Tech On Site
▶ Running
0
243
Holding333.2d (excluded)
Coordinators8.3d
Field Work1.1d
Billing15.0d
✗ SLA Missed
Holding(excluded from total)
333.2 days
Coordinators
8.3 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
15.0 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2026
Completed: May 13, 2026 (232 days early)
📅
339.5 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
9 transitionsStatus Changes
⚠️
19.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 588 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
⏱️
Total Delay19.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
96.7d
Assigned
1.6d / 0.5d SLA
Scheduled
6.7d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
1.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
15.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
5/12/26 PC- PM
Technician Findings upon arrival: No unit on-site.
Actions Taken/Work Performed: No unit on-site. Spoke to store manager and was unable to check the back of store but was told they threw the unit away months ago. Spoke to L2.
Final Resolution: No unit on-site.
🔍Technician Findings
5/12/26 PC- PM
Technician Findings upon arrival: No unit on-site.
Actions Taken/Work Performed: No unit on-site. Spoke to store manager and was unable to check the back of store but was told they threw the unit away months ago. Spoke to L2.
Final Resolution: No unit on-site.
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄Description
Model 300 with Backboard
📞
Call
Completed May 12, 2026
Kiosk was removed from location; location would like another kiosk.