Work Order 360 View

🔒 Internal CSA Notes

10/19 KKelch called Ashlie to schedule for 10/27 due to tech availability with arrival between 8 and 10 am. Left VM. Call logged on WO-01435501 10/19/2026jsells left a voicemail with the work order number and I let the customer know that someone would be calling to schedule the visit

⚠️ Problem Description

Please Perform PM: PM Checklist can be found as a link in the work order under WO actions If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge. ***Important: Please make sure to document if kiosk is disposed or in storage*** If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.

📄 Description

Model 300 with Backboard