📍 CVS - CVS-06484 — 3253 Franklin Street, Michigan City IN, 46360
Jan 2, 2025 → Jul 23, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (216 biz days late)
Active: 237 biz days
Paused: 151 biz days
🕐 Clock stopped: Completed (Jul 23, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸151d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Jul 22, 2026
151 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 22 → Jul 22, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 22 → Jul 23, 2026
1 business day (counted)
Running total: 237 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 23 → Jul 23, 2026
0 business days (counted)
Running total: 237 of ? biz days used
Created: Jan 2, 2025Completed: Jul 23, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → Jul 22
Ready for Release
⏸ Paused
151
—
Jul 22 → Jul 22
Assigned
▶ Running
0
236
Jul 22 → Jul 23
Scheduled
▶ Running
1
237
Jul 23 → Jul 23
Tech On Site
▶ Running
0
237
Holding388.2d (excluded)
Coordinators1.8d
Field Work0.0d
Billing0.0d
✗ SLA Missed
Holding(excluded from total)
388.2 days
Coordinators
1.8 days
Field Work
0.0 days
Billing
0.0 days
Created: Jan 2, 2025
Due: Dec 31, 2026
Completed: Jul 23, 2026 (161 days early)
📅
388.5 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
8 transitionsStatus Changes
✅
On timeTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed on schedule
Invoiced • 588 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
151.7d
Assigned
0.0d / 0.5d SLA
Scheduled
1.8d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
0.4d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
07/23/2026 Mike Huffman. BP tests fails and display shows error 01. Completed the PM and checklist. Completed the Field Service Report and obtained customer signature.
🔍Technician Findings
Kiosk is out of service.
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
Work Order: WO-01232657
Account: CVS
Customer Case Number:
Location: CVS - CVS-06484
Address: 3253 Franklin Street, Michigan City, IN 46360
Manufacturer:
Model #: LC300-15
Serial #: 300-001395
Contact Name:
Contact Phone:
Contact Email:
Due Date: 12/31/2026
Scheduled Date/Time: 2026-07-23 13:30