📍 CVS - CVS-00705 — 264 West Boylston Street, West Boylston MA, 01583
Jan 2, 2025 → Present
🟢 On Track
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
⚠ 282 biz days overdue
Active: 302 biz days
Paused: 149 biz days
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸149d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Jul 20, 2026
149 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 20 → Jul 20, 2026
0 business days (counted)
Running total: 236 of ? biz days used
66d
▶ Clock Running
Status: Scheduled
Jul 20 → Oct 22, 2026
66 business days (counted)
Running total: 302 of ? biz days used
Created: Jan 2, 2025Today
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → Jul 20
Ready for Release
⏸ Paused
149
—
Jul 20 → Jul 20
Assigned
▶ Running
0
236
Jul 20 → Oct 22
Scheduled
▶ Running
66
302
Holding386.2d (excluded)
⚠ Overdue
Holding(excluded from total)
386.2 days
Created: Jan 2, 2025
Due: Dec 31, 2026 (70 days left)
📅
451.5 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
2 transitionsStatus Changes
✅
On timeTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
📋
CoordinatorScheduling
AI Analysis
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On Track
Scheduled • 657 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
149.7d
💬 Activities, Notes & Communications
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.