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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01232710 ↗ ServiceMax

CVS • Preventive Maintenance • PSM

📍 CVS - CVS-08393 — 2101 West Spring Creek Pkwy, Plano TX, 75023

Jan 2, 2025 → Feb 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (215 biz days late)
Active: 236 biz days
Paused: 46 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸24d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Jan 20, 2026
24 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 236 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 20 → Feb 20, 2026
22 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 236 of ? biz days used
Created: Jan 2, 2025 Completed: Feb 20, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Dec 12 Created ▶ Running 236 236
Dec 12 → Jan 20 Ready for Release ⏸ Paused 24 —
Jan 20 → Jan 20 Assigned ▶ Running 0 236
Jan 20 → Feb 20 Ready for Release ⏸ Paused 22 —
Feb 20 → Feb 20 Scheduled ▶ Running 0 236
Feb 20 → Feb 20 Tech On Site ▶ Running 0 236
Feb 20 → Feb 20 Scheduled ▶ Running 0 236
Holding 284.2d (excluded)
Coordinators 0.3d
Field Work 0.3d
Billing 4.0d
✗ SLA Missed
Holding (excluded from total)
284.2 days
Coordinators
0.3 days
Field Work
0.3 days
Billing
4.0 days
Over SLA
Created: Jan 2, 2025 Due: Dec 31, 2026 Completed: Feb 20, 2026 (314 days early)
📅
282.5 days Total Age
⏱️
236.5d in On Hold Longest Stage
🔄
11 transitions Status Changes
⚠️
6.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 588 days old
🚨
Primary Delay 236.5 days stuck in "On Hold"
⏱️
Total Delay 6.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
47.7d
Assigned
0.0d / 0.5d SLA
Scheduled
0.3d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.4d / 1.0d SLA
Ready to Bill
4.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
On the unit, I found that the unit is not holding pressure. Unit passed all the tests except the pressure test. Unit needs a new BP cuff and Head unit. Unit failed.
🔍 Technician Findings
Pm/ I arrived and found that the unit was not holding pressure.
⚠️ Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge. ***Important: Please make sure to document if kiosk is disposed or in storage*** If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄 Description
Model 300 with Backboard

Timeline

📋
Work Order Created Jan 2, 3:15 PM
Work Order: WO-01232710
Type: Preventive Maintenance
Priority: PSM
🚨 237.0 business days
✅
Status: Ready for Release by Stephanie Ramen Dec 12, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 343d 21h
🚨 25.0 business days
👷
▶
2 Technician Assigned Jan 20, 10:26 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 38d 21h
✅
Status: Ready for Release by Kaitlyn Kelch Jan 20, 10:41 AM
From: Assigned
To: Ready for Release
Duration in Previous: 14m
🚨 23.0 business days
🗓️
▶
2 Status: Scheduled Feb 20, 9:40 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-20T17:30:00.000+0000
🔧
Status: Tech On Site by Christopher Womack Feb 20, 12:00 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2h 20m
📅
▶
2 Dispatch Scheduled Feb 20, 2:11 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Christopher Womack
From: Tech On Site
To: Scheduled
Duration in Previous: 2h 10m
⏱️
▶
3 3x Labor Added Feb 20, 2:16 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Christopher Womack
From: Scheduled
To: Completed
Duration in Previous: 7m
🏁
Status: Closed by Christopher Womack
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.2 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 26, 1:30 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 11h
⏳ 4.0 business days
📨
Status: Invoice Pending by Hannah Shaw Mar 3, 10:52 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5d 9h
🧾
▶
2 Invoice Created Mar 3, 11:06 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 13m

Bottlenecks

Closed
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Christopher Womack
Scheduled
Feb 20, 12:00 PM
Created
Jan 2, 3:15 PM
Invoice #
SM-255435

Work Details (3)

Name Type Status Qty Amount Date
WL-03114100 Labor Open 0.5 $0.00 Feb 20, 2:16 PM
WL-03114101 Labor Open 1 $194.25 Feb 20, 2:16 PM
WL-03114102 Travel Open 10 $0.00 Feb 20, 2:16 PM

Details