Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01232714 ↗ ServiceMax

CVS • Preventive Maintenance • PSM

📍 CVS - CVS-02580 — 7442 S Staples, Corpus Christi TX, 78413

Jan 2, 2025 → Jan 6, 2026

✅ Completed
PSM Last business day of January 2025
Target: Jan 31, 2025
🕐 Clock stopped: Completed (Jan 6)
⏸ 24d excluded (parts wait + holding)
✗ SLA Missed (316d late)
Holding 263.2d (excluded)
Coordinators 1.6d
Field Work 0.1d
Billing 18.3d
✗ SLA Missed
Holding (excluded from total)
263.2 days
Coordinators
1.6 days
Field Work
0.1 days
Billing
18.3 days
Over SLA
Created: Jan 2, 2025 Due: Dec 31, 2026 Completed: Jan 6, 2026 (359 days early)
📅
263.5 days Total Age
⏱️
246.5d in On Hold Longest Stage
🔄
7 transitions Status Changes
⚠️
18.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 497 days old
🚨
Primary Delay 246.5 days stuck in "On Hold"
⏱️
Total Delay 18.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
246.5d
Ready for Release
16.7d
Scheduled
1.6d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
18.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.7.26 hshaw - missing PM checklist form

🔧 Work Performed
Performed PM
🔍 Technician Findings
Located unit listed on WO
⚠️ Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge. ***Important: Please make sure to document if kiosk is disposed or in storage*** If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄 Description
Model 300 with Backboard

Timeline

📋
Work Order Created Jan 2, 3:15 PM
Work Order: WO-01232714
Type: Preventive Maintenance
Priority: PSM
🚨 247.0 business days
✅
Status: Ready for Release by Stephanie Ramen Dec 12, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 343d 21h
🚨 17.0 business days
👷
▶
3 Status: Assigned Jan 5, 1:55 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Curtis Sprague
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-06T15:00:00.000+0000
🔧
Status: Tech On Site by Curtis Sprague Jan 6, 10:07 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 20h 11m
⏱️
▶
2 3x Labor Added Jan 6, 10:33 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Curtis Sprague
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 26m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 7, 4:40 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 6h
🚨 18.9 business days
📨
Status: Invoice Pending by Hannah Shaw Feb 2, 3:47 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 25d 23h
🧾
▶
2 Invoice Created Feb 2, 4:05 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 18m

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 18.3 business days (threshold: 1.0 business days)
Exceeded by 17.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Curtis Sprague
Scheduled
Jan 6, 10:00 AM
Created
Jan 2, 3:15 PM
Invoice #
SM-252831

Work Details (3)

Name Type Status Qty Amount Date
WL-03054615 Labor Open 0.5 $0.00 Jan 6, 10:33 AM
WL-03054616 Labor Open 0.5 $194.25 Jan 6, 10:33 AM
WL-03054617 Travel Open 5 $0.00 Jan 6, 10:33 AM

Details