Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (216 biz days late)
Active: 237 biz days
Paused: 175 biz days
🕐 Clock stopped: Completed (Aug 26, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸87d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Apr 20, 2026
87 business days (not counted)
▶ Clock Running
Status: Scheduled
Apr 20 → Apr 20, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Entered
Apr 20 → Apr 20, 2026
0 business days (counted)
Running total: 236 of ? biz days used
⏸88d
⏸ Clock Paused
Status: Ready for Release
Apr 20 → Aug 25, 2026
88 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 25 → Aug 25, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 25 → Aug 26, 2026
1 business day (counted)
Running total: 237 of ? biz days used
Created: Jan 2, 2025Completed: Aug 26, 2026
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → Apr 20
Ready for Release
⏸ Paused
87
—
Apr 20 → Apr 20
Scheduled
▶ Running
0
236
Apr 20 → Apr 20
Entered
▶ Running
0
236
Apr 20 → Aug 25
Ready for Release
⏸ Paused
88
—
Aug 25 → Aug 25
Assigned
▶ Running
0
236
Aug 25 → Aug 26
Scheduled
▶ Running
1
237
Holding413.2d (excluded)
Coordinators2.1d
Billing5.0d
✗ SLA Missed
Holding(excluded from total)
413.2 days
Coordinators
2.1 days
Billing
5.0 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2026
Completed: Aug 26, 2026 (127 days early)
📅
412.5 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
8 transitionsStatus Changes
⚠️
4.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with minor delays
Invoiced • 657 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
⏱️
Total Delay4.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
176.7d
Scheduled
2.1d / 2.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
5.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
4/20/26 AJinerson - Clearing tech name and placing back into RFR to make room for tech to cover repair.
🔧Work Performed
CVS
Performed PM procedure
Completed and uploaded checklist
Functional test
BP stop button working as expected
Replaced inspection label
🔍Technician Findings
Kiosk operational
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.