📍 CVS - CVS-00946 — 323 North Main Street, Uxbridge MA, 01569
Jan 2, 2025 → Oct 13, 2026
🔴 Behind
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (242 biz days late)
Active: 263 biz days
Paused: 181 biz days
🕐 Clock stopped: Completed (Oct 13, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸181d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Sep 2, 2026
181 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 23, 2026
14 business days (counted)
Running total: 250 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 23 → Sep 23, 2026
0 business days (counted)
Running total: 250 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 23 → Oct 13, 2026
13 business days (counted)
Running total: 263 of ? biz days used
Created: Jan 2, 2025Completed: Oct 13, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → Sep 2
Ready for Release
⏸ Paused
181
—
Sep 2 → Sep 23
Ready for Scheduling
▶ Running
14
250
Sep 23 → Sep 23
Assigned
▶ Running
0
250
Sep 23 → Oct 13
Scheduled
▶ Running
13
263
Holding418.2d (excluded)
Coordinators28.3d
Field Work0.0d
✗ SLA Missed
Holding(excluded from total)
418.2 days
Coordinators
28.3 days
Over SLA
Field Work
0.0 days
Created: Jan 2, 2025
Due: Dec 31, 2026 (70 days left)
📅
444.5 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
6 transitionsStatus Changes
⚠️
26.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Behind Schedule - Needs Attention
Ready to Bill • 657 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
⏱️
Total Delay26.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
181.7d
Ready for Scheduling
14.5d / 1.0d SLA
Scheduled
13.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.2d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Preventive Maintenance (PM) Completed
* Performed a comprehensive preventive maintenance inspection of the kiosk and verified overall operational condition.
* Conducted a complete functionality test to ensure all primary features and components were operating properly.
* Thoroughly cleaned and disinfected the kiosk using an appropriate disinfectant cleaner.
* Inspected and tested the blood pressure (BP) system for potential air leakage and verified proper operation of the over-pressure safety switch.
* Calibrated the unit as required to ensure accurate and reliable performance.
* Inspected the power cord and connection for signs of wear, damage, or other safety concerns.
* Inspected the plexiglass display panel and confirmed it was intact, secure, and free of cracks or damage.
* Verified that all displayed advertisements and promotional content were current and properly presented.
* Confirmed the kiosk was functioning properly and was ready for normal operation upon completion of PM
🔍Technician Findings
Unit in service
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
Work Order: WO-01232737
Account: CVS
Customer Case Number:
Location: CVS - CVS-00946
Address: 323 North Main Street, Uxbridge, MA 01569
Manufacturer:
Model #: LC300-15
Serial #: 300-002025
Contact Name:
Contact Phone:
Contact Email:
Due Date: 12/31/2026
Scheduled Date/Time: 2026-10-13 18:00:00