Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (236 biz days late)
Active: 257 biz days
Paused: 109 biz days
🕐 Clock stopped: Completed (Jun 22, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸109d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → May 20, 2026
109 business days (not counted)
▶ Clock Running
Status: Assigned
May 20 → May 20, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
May 20 → Jun 22, 2026
21 business days (counted)
Running total: 257 of ? biz days used
Created: Jan 2, 2025Completed: Jun 22, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → May 20
Ready for Release
⏸ Paused
109
—
May 20 → May 20
Assigned
▶ Running
0
236
May 20 → Jun 22
Scheduled
▶ Running
21
257
Holding346.2d (excluded)
Coordinators22.0d
Billing8.5d
✗ SLA Missed
Holding(excluded from total)
346.2 days
Coordinators
22.0 days
Over SLA
Billing
8.5 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2026
Completed: Jun 22, 2026 (192 days early)
📅
366.5 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
6 transitionsStatus Changes
⚠️
27.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 588 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
⏱️
Total Delay27.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
109.7d
Scheduled
22.0d / 2.0d SLA
Closed
0.4d / 1.0d SLA
Ready to Bill
8.4d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
**PM Completed
**Function tested
**Wiped down kiosk with disinfectant cleaner
**Check and tested BP for leakage and over pressure switch.
**Calibrated unit
**Checked power cord condition.
**Confirm plexi board is not broken and ads are current.
🔍Technician Findings
Unit n service.
This unit is a model# 90550R
Sn: 550-0000041
Please update in service max
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.