Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (223 biz days late)
Active: 244 biz days
Paused: 137 biz days
🕐 Clock stopped: Completed (Jul 14, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸118d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Jun 3, 2026
118 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 3 → Jun 3, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 3 → Jun 11, 2026
6 business days (counted)
Running total: 242 of ? biz days used
▶ Clock Running
Status: Entered
Jun 11 → Jun 11, 2026
0 business days (counted)
Running total: 242 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 11 → Jul 10, 2026
19 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 10 → Jul 10, 2026
0 business days (counted)
Running total: 242 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 10 → Jul 13, 2026
1 business day (counted)
Running total: 243 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 13 → Jul 14, 2026
1 business day (counted)
Running total: 244 of ? biz days used
Created: Jan 2, 2025Completed: Jul 14, 2026
Show SLA Clock Detail (9 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → Jun 3
Ready for Release
⏸ Paused
118
—
Jun 3 → Jun 3
Assigned
▶ Running
0
236
Jun 3 → Jun 11
Scheduled
▶ Running
6
242
Jun 11 → Jun 11
Entered
▶ Running
0
242
Jun 11 → Jul 10
Ready for Release
⏸ Paused
19
—
Jul 10 → Jul 10
Assigned
▶ Running
0
242
Jul 10 → Jul 13
Scheduled
▶ Running
1
243
Jul 13 → Jul 14
Tech On Site
▶ Running
1
244
Holding375.2d (excluded)
Coordinators8.6d
Field Work0.9d
Billing15.0d
✗ SLA Missed
Holding(excluded from total)
375.2 days
Coordinators
8.6 days
Over SLA
Field Work
0.9 days
Billing
15.0 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2026
Completed: Jul 14, 2026 (170 days early)
📅
381.0 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
11 transitionsStatus Changes
⚠️
18.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 588 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
⏱️
Total Delay18.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
138.7d
Scheduled
8.6d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
15.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
6/11/26 RBerry- Pulled off of techs calendar due to repair.
🔧Work Performed
A PM was completed. the unit was functionally tested.
🔍Technician Findings
Perform a PM on this Kiosk
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.