Created: Jan 2, 2025
Due: Dec 31, 2026
Completed: Feb 23, 2026 (311 days early)
📅
297.5 daysTotal Age
⏱️
246.5d in On HoldLongest Stage
🔄
11 transitionsStatus Changes
⚠️
9.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 497 days old
🚨
Primary Delay246.5 days stuck in "On Hold"
⏱️
Total Delay9.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
246.5d
Ready for Release
45.7d
Assigned
5.3d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Tech Off Site
0.7d / 2.0d SLA
Closed
3.1d / 1.0d SLA
Ready to Bill
4.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1/16/26 AJinerson - Tech covering repairs now. Clearing tech name and placing back into RFR.
🔧Work Performed
2/23 Jason - PM Incomplete - Arrived on site and attempted to locate the unit. According to the pharmacist, the machine line was thrown away. Spoke to Britney Gray, Shift Supervisor, who confirmed they were told to dispose of the unit as nobody serviced the machines. Unit is no longer on site.
🔍Technician Findings
Unable to locate the machine.
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.