Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (222 biz days late)
Active: 243 biz days
Paused: 40 biz days
🕐 Clock stopped: Tech Off Site (Feb 23, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Jan 8, 2026
17 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 8 → Jan 15, 2026
5 business days (counted)
Running total: 241 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 242 of ? biz days used
▶ Clock Running
Status: Entered
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 242 of ? biz days used
⏸23d
⏸ Clock Paused
Status: Ready for Release
Jan 16 → Feb 20, 2026
23 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 23, 2026
1 business day (counted)
Running total: 243 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 243 of ? biz days used
Created: Jan 2, 2025Tech Off Site: Feb 23, 2026
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → Jan 8
Ready for Release
⏸ Paused
17
—
Jan 8 → Jan 15
Assigned
▶ Running
5
241
Jan 15 → Jan 16
Scheduled
▶ Running
1
242
Jan 16 → Jan 16
Entered
▶ Running
0
242
Jan 16 → Feb 20
Ready for Release
⏸ Paused
23
—
Feb 20 → Feb 23
Scheduled
▶ Running
1
243
Feb 23 → Feb 23
Tech On Site
▶ Running
0
243
Holding278.2d (excluded)
Coordinators8.3d
Field Work0.7d
Billing4.0d
✗ SLA Missed
Holding(excluded from total)
278.2 days
Coordinators
8.3 days
Over SLA
Field Work
0.7 days
Billing
4.0 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2026
Completed: Feb 23, 2026 (311 days early)
📅
283.5 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
11 transitionsStatus Changes
⚠️
9.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 588 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
⏱️
Total Delay9.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
41.7d
Assigned
5.3d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Tech Off Site
0.7d / 2.0d SLA
Closed
3.1d / 1.0d SLA
Ready to Bill
4.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1/16/26 AJinerson - Tech covering repairs now. Clearing tech name and placing back into RFR.
🔧Work Performed
2/23 Jason - PM Incomplete - Arrived on site and attempted to locate the unit. According to the pharmacist, the machine line was thrown away. Spoke to Britney Gray, Shift Supervisor, who confirmed they were told to dispose of the unit as nobody serviced the machines. Unit is no longer on site.
🔍Technician Findings
Unable to locate the machine.
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.