📍 CVS - CVS-00937 — 100D North Main Street, Carver MA, 02330
Jan 2, 2025 → Present
🔴 Behind
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
⚠ 250 biz days overdue
Active: 270 biz days
Paused: 181 biz days
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸181d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Sep 2, 2026
181 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 23, 2026
14 business days (counted)
Running total: 250 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 23 → Sep 23, 2026
0 business days (counted)
Running total: 250 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 23 → Oct 16, 2026
16 business days (counted)
Running total: 266 of ? biz days used
▶ Clock Running
Status: Reschedule
Oct 16 → Oct 19, 2026
1 business day (counted)
Running total: 267 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 19 → Oct 22, 2026
3 business days (counted)
Running total: 270 of ? biz days used
Created: Jan 2, 2025Today
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → Sep 2
Ready for Release
⏸ Paused
181
—
Sep 2 → Sep 23
Ready for Scheduling
▶ Running
14
250
Sep 23 → Sep 23
Assigned
▶ Running
0
250
Sep 23 → Oct 16
Scheduled
▶ Running
16
266
Oct 16 → Oct 19
Reschedule
▶ Running
1
267
Oct 19 → Oct 22
Scheduled
▶ Running
3
270
Holding418.2d (excluded)
Coordinators32.8d
⚠ Overdue
Holding(excluded from total)
418.2 days
Coordinators
32.8 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2026 (70 days left)
📅
451.5 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
5 transitionsStatus Changes
⚠️
28.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
📋
CoordinatorScheduling
AI Analysis
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Behind Schedule - Needs Attention
Scheduled • 657 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
⏱️
Total Delay28.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
181.7d
Ready for Scheduling
14.5d / 1.0d SLA
Scheduled
16.6d / 2.0d SLA
Reschedule
1.7d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/16 SRogers: Updating to reschedule - needed to pull this off the tech calendar to pivot them to an urgent Midmark repair.
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
Work Order: WO-01232777
Account: CVS
Customer Case Number:
Location: CVS - CVS-00937
Address: 100D North Main Street, Carver, MA 02330
Manufacturer:
Model #: LC300-15
Serial #: 300-002192
Contact Name:
Contact Phone:
Contact Email:
Due Date: 12/31/2026
Scheduled Date/Time: 2026-11-02 15:00:00
O
Timeline
📋
Work Order Created Jan 2, 3:15 PM
Work Order:WO-01232777
Type:Preventive Maintenance
Priority:PSM
🚨237.0 business days
✅
Status: Ready for Release by Stephanie RamenDec 12, 1:08 PM
From:On Hold
To:Ready for Release
Duration in Previous:343d 21h
🚨182.0 business days
📅
Status: Ready for Scheduling by Rhea BerrySep 2, 3:47 PM