Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01232825 ↗ ServiceMax

CVS • Preventive Maintenance • PSM

📍 CVS - CVS-01150 — 30900 Woodward Avenue, Royal Oak MI, 48073

Jan 2, 2025 → Apr 22, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (219 biz days late)
Active: 240 biz days
Paused: 85 biz days
🕐 Clock stopped: Completed (Apr 22, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸48d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Feb 24, 2026
48 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 27, 2026
3 business days (counted)
Running total: 239 of ? biz days used
▶ Clock Running
Status: Entered
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 239 of ? biz days used
⏸37d
⏸ Clock Paused
Status: Ready for Release
Feb 27 → Apr 21, 2026
37 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 21 → Apr 21, 2026
0 business days (counted)
Running total: 239 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 21 → Apr 22, 2026
1 business day (counted)
Running total: 240 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 22 → Apr 22, 2026
0 business days (counted)
Running total: 240 of ? biz days used
Created: Jan 2, 2025 Completed: Apr 22, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Dec 12 Created ▶ Running 236 236
Dec 12 → Feb 24 Ready for Release ⏸ Paused 48 —
Feb 24 → Feb 24 Assigned ▶ Running 0 236
Feb 24 → Feb 27 Scheduled ▶ Running 3 239
Feb 27 → Feb 27 Entered ▶ Running 0 239
Feb 27 → Apr 21 Ready for Release ⏸ Paused 37 —
Apr 21 → Apr 21 Assigned ▶ Running 0 239
Apr 21 → Apr 22 Scheduled ▶ Running 1 240
Apr 22 → Apr 22 Tech On Site ▶ Running 0 240
Holding 322.9d (excluded)
Coordinators 4.6d
Field Work 0.1d
Billing 11.4d
✗ SLA Missed
Holding (excluded from total)
322.9 days
Coordinators
4.6 days
Over SLA
Field Work
0.1 days
Billing
11.4 days
Over SLA
Created: Jan 2, 2025 Due: Dec 31, 2026 Completed: Apr 22, 2026 (253 days early)
📅
325.5 days Total Age
⏱️
236.5d in On Hold Longest Stage
🔄
10 transitions Status Changes
⚠️
9.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 588 days old
🚨
Primary Delay 236.5 days stuck in "On Hold"
⏱️
Total Delay 9.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
86.4d
Scheduled
4.6d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
0.7d / 1.0d SLA
Ready to Bill
8.5d / 1.0d SLA
Invoice Pending
2.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/27/2026 CRamen per MHuffman: I have completed my repairs. i have three PM’s scheduled today. please move these to another day. I am on overtime and have been told in the past to not do PM’s when on overtime

🔧 Work Performed
04/22/2026 Mike Huffman. Spoke to Store manager Becky who advised the Kiosk was removed from store during Covid.
🔍 Technician Findings
Kiosk was removed from store during Covid.
⚠️ Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge. ***Important: Please make sure to document if kiosk is disposed or in storage*** If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄 Description
Model 300 with Backboard

Timeline

📋
Work Order Created Jan 2, 3:15 PM
Work Order: WO-01232825
Type: Preventive Maintenance
Priority: PSM
🚨 237.0 business days
✅
Status: Ready for Release by Stephanie Ramen Dec 12, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 343d 21h
🚨 49.0 business days
👷
▶
3 Technician Assigned Feb 24, 3:39 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 74d 2h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-27T17:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Charles Ramen Feb 26, 7:49 AM
Scheduled For: 2026-02-27T18:30:00.000+0000
📅
▶
2 Dispatch Scheduled Feb 26, 1:09 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-27T20:00:00.000+0000, 2026-02-27T18:30:00.000+0000
⏳ 2.0 business days
🆕
Status: Entered by Charles Ramen Feb 27, 1:28 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 2d 21h, 0m
🚨 38.0 business days
👷
▶
4 Technician Assigned Apr 21, 6:21 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Release
To: Assigned
Duration in Previous: 53d 3h
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-04-22T15:15:00.000+0000
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 1m
🔧
Status: Tech On Site by MICHAEL HUFFMAN Apr 22, 9:48 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 15h 25m
⏱️
3x Labor Added Apr 22, 10:06 AM
Type: Labor, Travel
Status: Open
Qty: 0.5, 11
✔️
Status: Completed by MICHAEL HUFFMAN Apr 22, 10:13 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 25m, 0m
📄
Status: Ready to Bill by Hannah Shaw Apr 22, 4:03 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5h 49m
⚠️ 9.0 business days
📨
Status: Invoice Pending by Hannah Shaw May 4, 12:46 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 11d 20h
⏳ 3.0 business days
🧾
▶
2 Invoice Created May 6, 12:39 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1d 23h

Bottlenecks

Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Ready to Bill
Duration: 8.5 business days (threshold: 1.0 business days)
Exceeded by 7.5 business days
Invoice Pending
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Mike Huffman
Scheduled
Apr 22, 11:15 AM
Created
Jan 2, 3:15 PM
Invoice #
SM-260917

Work Details (3)

Name Type Status Qty Amount Date
WL-03195648 Labor Open 0.5 $0.00 Apr 22, 10:06 AM
WL-03195649 Labor Open 0.5 $194.25 Apr 22, 10:06 AM
WL-03195650 Travel Open 11 $0.00 Apr 22, 10:06 AM

Details