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← WO Overview

WO-01232831 ↗ ServiceMax

CVS • Preventive Maintenance • PSM

📍 CVS - CVS-08416 — 53069 Van Dyke, Shelby Township MI, 48316

Jan 2, 2025 → May 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (216 biz days late)
Active: 237 biz days
Paused: 96 biz days
🕐 Clock stopped: Completed (May 4, 2026)
▶ Clock Running
Status: Created
Jan 2 → Jan 8, 2025
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 8 → Jan 8, 2025
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 8 → Jan 9, 2025
1 business day (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Entered
Jan 9 → Jan 9, 2025
0 business days (counted)
Running total: 5 of ? biz days used
231d
▶ Clock Running
Status: On Hold
Jan 9 → Dec 12, 2025
231 business days (counted)
Running total: 236 of ? biz days used
⏸96d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → May 2, 2026
96 business days (not counted)
▶ Clock Running
Status: Assigned
May 2 → May 2, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
May 2 → May 4, 2026
1 business day (counted)
Running total: 237 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 4 → May 4, 2026
0 business days (counted)
Running total: 237 of ? biz days used
Created: Jan 2, 2025 Completed: May 4, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Jan 8 Created ▶ Running 4 4
Jan 8 → Jan 8 Assigned ▶ Running 0 4
Jan 8 → Jan 9 Scheduled ▶ Running 1 5
Jan 9 → Jan 9 Entered ▶ Running 0 5
Jan 9 → Dec 12 On Hold ▶ Running 231 236
Dec 12 → May 2 Ready for Release ⏸ Paused 96 —
May 2 → May 2 Assigned ▶ Running 0 236
May 2 → May 4 Scheduled ▶ Running 1 237
May 4 → May 4 Tech On Site ▶ Running 0 237
Holding 333.2d (excluded)
Coordinators 3.0d
Field Work 0.2d
Billing 21.0d
✗ SLA Missed
Holding (excluded from total)
333.2 days
Coordinators
3.0 days
Field Work
0.2 days
Billing
21.0 days
Over SLA
Created: Jan 2, 2025 Due: Dec 31, 2026 Completed: May 4, 2026 (241 days early)
📅
333.5 days Total Age
⏱️
232.0d in On Hold Longest Stage
🔄
9 transitions Status Changes
⚠️
21.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 588 days old
🚨
Primary Delay 232.0 days stuck in "On Hold"
⏱️
Total Delay 21.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Scheduled
3.0d / 2.0d SLA
Ready for Release
96.7d
Tech On Site
0.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
21.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
05/04/2026 Mike Huffman. Completed the PM and checklist. Completed the Field Service Report and obtained customer signature.
🔍 Technician Findings
Kiosk is fully operational.
⚠️ Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge. ***Important: Please make sure to document if kiosk is disposed or in storage*** If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄 Description
Model 300 with Backboard

Timeline

📋
Work Order Created Jan 2, 3:15 PM
Work Order: WO-01232831
Type: Preventive Maintenance
Priority: PSM
⚠️ 5.0 business days
👷
▶
3 Technician Assigned Jan 8, 9:03 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: On Hold, Assigned
To: Assigned, Scheduled
Duration in Previous: 5d 17h, 1m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-01-15T17:00:00.000+0000
⏳ 2.0 business days
🆕
Status: Entered by Kourtney Smith Jan 9, 10:38 AM
From: Scheduled, Entered
To: Entered, On Hold
Duration in Previous: 1d 1h, 0m
🚨 232.0 business days
✅
Status: Ready for Release by Stephanie Ramen Dec 12, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 337d 2h
🚨 97.0 business days
👷
▶
3 Technician Assigned May 2, 3:25 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 141d 1h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-05-04T13:00:00.000+0000
⏳ 1.0 business days
🔧
Status: Tech On Site by MICHAEL HUFFMAN May 4, 8:07 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 16h
⏱️
3x Labor Added May 4, 8:30 AM
Type: Labor, Travel
Status: Open
Qty: 1.5, 64
✔️
Status: Completed by MICHAEL HUFFMAN May 4, 9:40 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 32m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw May 5, 9:47 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
🚨 21.0 business days
📨
Status: Invoice Pending by Hannah Shaw Jun 3, 12:50 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 29d 3h
💰
Status: Invoiced by Hannah Shaw Jun 3, 1:02 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 11m
⚠️ 9.0 business days
🧾
Invoice Created Jun 15, 2:49 PM
Invoice Number: SM-263716

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Mike Huffman
Scheduled
May 4, 9:00 AM
Created
Jan 2, 3:15 PM
Invoice #
SM-263716

Work Details (3)

Name Type Status Qty Amount Date
WL-03213250 Labor Open 1.5 $0.00 May 4, 8:30 AM
WL-03213251 Labor Open 1 $194.25 May 4, 8:30 AM
WL-03213252 Travel Open 64 $0.00 May 4, 8:30 AM

Details