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← WO Overview

WO-01232834 ↗ ServiceMax

CVS • Preventive Maintenance • PSM

📍 CVS - CVS-06757 — 2423 North National Road, Columbus IN, 47201

Jan 2, 2025 → Sep 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (227 biz days late)
Active: 248 biz days
Paused: 181 biz days
🕐 Clock stopped: Completed (Sep 21, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸153d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Jul 24, 2026
153 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 24 → Jul 24, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 24 → Jul 24, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Entered
Jul 24 → Jul 24, 2026
0 business days (counted)
Running total: 236 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jul 24 → Sep 2, 2026
28 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 16, 2026
9 business days (counted)
Running total: 245 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 16 → Sep 16, 2026
0 business days (counted)
Running total: 245 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 16 → Sep 21, 2026
3 business days (counted)
Running total: 248 of ? biz days used
Created: Jan 2, 2025 Completed: Sep 21, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Dec 12 Created ▶ Running 236 236
Dec 12 → Jul 24 Ready for Release ⏸ Paused 153 —
Jul 24 → Jul 24 Assigned ▶ Running 0 236
Jul 24 → Jul 24 Scheduled ▶ Running 0 236
Jul 24 → Jul 24 Entered ▶ Running 0 236
Jul 24 → Sep 2 Ready for Release ⏸ Paused 28 —
Sep 2 → Sep 16 Ready for Scheduling ▶ Running 9 245
Sep 16 → Sep 16 Assigned ▶ Running 0 245
Sep 16 → Sep 21 Scheduled ▶ Running 3 248
Holding 418.7d (excluded)
Coordinators 12.7d
Billing 11.0d
✗ SLA Missed
Holding (excluded from total)
418.7 days
Coordinators
12.7 days
Over SLA
Billing
11.0 days
Over SLA
Created: Jan 2, 2025 Due: Dec 31, 2026 Completed: Sep 21, 2026 (101 days early)
📅
428.9 days Total Age
⏱️
236.5d in On Hold Longest Stage
🔄
9 transitions Status Changes
⚠️
19.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 657 days old
🚨
Primary Delay 236.5 days stuck in "On Hold"
⏱️
Total Delay 19.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
182.2d
Scheduled
3.1d / 2.0d SLA
Ready for Scheduling
9.5d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
11.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/21/26 lcoonrod Repair code is 37. store advised they do not have a kiosk. Marking as follow up resolved. follow up is not needed. CVS will need notified


7/24/26 RBerry- Placed WO back into RFR due to repairs.

🔧 Work Performed
Spoke with the store manager - Store has no kiosk
🔍 Technician Findings
Store has no kiosk
⚠️ Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge. ***Important: Please make sure to document if kiosk is disposed or in storage*** If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄 Description
Model 300 with Backboard

Timeline

📋
Work Order Created Jan 2, 3:15 PM
Work Order: WO-01232834
Type: Preventive Maintenance
Priority: PSM
🚨 237.0 business days
✅
Status: Ready for Release by Stephanie Ramen Dec 12, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 343d 21h
🚨 154.0 business days
👷
▶
3 Status: Assigned Jul 24, 11:23 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: Vincent Nyathi
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-07-27T18:00:00.000+0000
🆕
Status: Entered by Rhea Berry Jul 24, 3:51 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 4h 27m, 0m
🚨 29.0 business days
📅
Status: Ready for Scheduling by Rhea Berry Sep 2, 3:47 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 39d 23h
🚨 10.0 business days
👷
▶
3 Technician Assigned Sep 16, 6:31 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 14d 2h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-09-18T18:15:00.000+0000
⏳ 2.7 business days
⏱️
▶
2 3x Labor Added Sep 20, 11:04 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Vincent Nyathi
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4d 4h, 0m
📄
Status: Ready to Bill by Timothy Amburgey Sep 21, 8:48 AM
From: Closed
To: Ready to Bill
Duration in Previous: 9h 42m
🚨 11.0 business days
📨
Status: Invoice Pending by Hannah Shaw Oct 5, 5:18 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 14d 8h
🧾
▶
2 Invoice Created Oct 5, 5:29 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 10m

Bottlenecks

Ready for Scheduling
Duration: 9.5 business days (threshold: 1.0 business days)
Exceeded by 8.5 business days
Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business hours
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vincent Nyathi
Scheduled
Sep 18, 2:15 PM
Created
Jan 2, 3:15 PM
Invoice #
SM-274428

Work Details (3)

Name Type Status Qty Amount Date
WL-03391557 Labor Open 0.25 $194.25 Sep 20, 11:04 PM
WL-03391558 Labor Open 0.33333333333333 $0.00 Sep 20, 11:04 PM
WL-03391559 Travel Open 5.4 $0.00 Sep 20, 11:04 PM

Details