Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01232836 ↗ ServiceMax

CVS • Preventive Maintenance • PSM

📍 CVS - CVS-HQ86130 — 16597 Interstate 45 South, Conroe TX, 77385

Jan 2, 2025 → Present

🔴 Behind
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
⚠ 261 biz days overdue
Active: 281 biz days
Paused: 123 biz days
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Jan 14, 2026
21 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 19, 2026
2 business days (counted)
Running total: 238 of ? biz days used
▶ Clock Running
Status: Reschedule
Jan 19 → Feb 4, 2026
12 business days (counted)
Running total: 250 of ? biz days used
▶ Clock Running
Status: Entered
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 250 of ? biz days used
⏸59d
⏸ Clock Paused
Status: Ready for Release
Feb 4 → Apr 29, 2026
59 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 29 → May 1, 2026
2 business days (counted)
Running total: 252 of ? biz days used
▶ Clock Running
Status: Entered
May 1 → May 1, 2026
0 business days (counted)
Running total: 252 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 1 → May 6, 2026
3 business days (not counted)
▶ Clock Running
Status: Assigned
May 6 → May 6, 2026
0 business days (counted)
Running total: 252 of ? biz days used
▶ Clock Running
Status: Scheduled
May 6 → May 6, 2026
0 business days (counted)
Running total: 252 of ? biz days used
▶ Clock Running
Status: Entered
May 6 → May 6, 2026
0 business days (counted)
Running total: 252 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 6 → May 13, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
May 13 → May 13, 2026
0 business days (counted)
Running total: 252 of ? biz days used
▶ Clock Running
Status: Entered
May 13 → May 13, 2026
0 business days (counted)
Running total: 252 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 13 → May 21, 2026
6 business days (not counted)
▶ Clock Running
Status: Assigned
May 21 → May 21, 2026
0 business days (counted)
Running total: 252 of ? biz days used
▶ Clock Running
Status: Entered
May 21 → May 21, 2026
0 business days (counted)
Running total: 252 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 21 → May 27, 2026
3 business days (not counted)
▶ Clock Running
Status: Assigned
May 27 → May 27, 2026
0 business days (counted)
Running total: 252 of ? biz days used
▶ Clock Running
Status: Scheduled
May 27 → May 28, 2026
1 business day (counted)
Running total: 253 of ? biz days used
▶ Clock Running
Status: Entered
May 28 → May 28, 2026
0 business days (counted)
Running total: 253 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 28 → Jun 18, 2026
15 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 18 → Jun 18, 2026
0 business days (counted)
Running total: 253 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 18 → Jun 18, 2026
0 business days (counted)
Running total: 253 of ? biz days used
▶ Clock Running
Status: Entered
Jun 18 → Jun 18, 2026
0 business days (counted)
Running total: 253 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 18 → Jun 18, 2026
0 business days (counted)
Running total: 253 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 18 → Jun 19, 2026
0 business days (counted)
Running total: 253 of ? biz days used
▶ Clock Running
Status: Entered
Jun 19 → Jun 19, 2026
0 business days (counted)
Running total: 253 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jun 23, 2026
2 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 23 → Jun 23, 2026
0 business days (counted)
Running total: 253 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 23 → Jun 26, 2026
3 business days (counted)
Running total: 256 of ? biz days used
▶ Clock Running
Status: Entered
Jun 26 → Jun 26, 2026
0 business days (counted)
Running total: 256 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 26 → Jul 1, 2026
3 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 1 → Jul 7, 2026
3 business days (counted)
Running total: 259 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 7 → Jul 20, 2026
9 business days (counted)
Running total: 268 of ? biz days used
▶ Clock Running
Status: Reschedule
Jul 20 → Aug 6, 2026
13 business days (counted)
Running total: 281 of ? biz days used
▶ Clock Running
Status: Entered
Aug 6 → Aug 6, 2026
0 business days (counted)
Running total: 281 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Aug 6 → Aug 14, 2026
6 business days (not counted)
Created: Jan 2, 2025 Today
Show SLA Clock Detail (40 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Dec 12 Created ▶ Running 236 236
Dec 12 → Jan 14 Ready for Release ⏸ Paused 21 —
Jan 14 → Jan 14 Assigned ▶ Running 0 236
Jan 14 → Jan 19 Scheduled ▶ Running 2 238
Jan 19 → Feb 4 Reschedule ▶ Running 12 250
Feb 4 → Feb 4 Entered ▶ Running 0 250
Feb 4 → Apr 29 Ready for Release ⏸ Paused 59 —
Apr 29 → May 1 Assigned ▶ Running 2 252
May 1 → May 1 Entered ▶ Running 0 252
May 1 → May 6 Ready for Release ⏸ Paused 3 —
May 6 → May 6 Assigned ▶ Running 0 252
May 6 → May 6 Scheduled ▶ Running 0 252
May 6 → May 6 Entered ▶ Running 0 252
May 6 → May 13 Ready for Release ⏸ Paused 5 —
May 13 → May 13 Assigned ▶ Running 0 252
May 13 → May 13 Entered ▶ Running 0 252
May 13 → May 21 Ready for Release ⏸ Paused 6 —
May 21 → May 21 Assigned ▶ Running 0 252
May 21 → May 21 Entered ▶ Running 0 252
May 21 → May 27 Ready for Release ⏸ Paused 3 —
May 27 → May 27 Assigned ▶ Running 0 252
May 27 → May 28 Scheduled ▶ Running 1 253
May 28 → May 28 Entered ▶ Running 0 253
May 28 → Jun 18 Ready for Release ⏸ Paused 15 —
Jun 18 → Jun 18 Assigned ▶ Running 0 253
Jun 18 → Jun 18 Scheduled ▶ Running 0 253
Jun 18 → Jun 18 Entered ▶ Running 0 253
Jun 18 → Jun 18 Assigned ▶ Running 0 253
Jun 18 → Jun 19 Scheduled ▶ Running 0 253
Jun 19 → Jun 19 Entered ▶ Running 0 253
Jun 19 → Jun 23 Ready for Release ⏸ Paused 2 —
Jun 23 → Jun 23 Assigned ▶ Running 0 253
Jun 23 → Jun 26 Scheduled ▶ Running 3 256
Jun 26 → Jun 26 Entered ▶ Running 0 256
Jun 26 → Jul 1 Ready for Release ⏸ Paused 3 —
Jul 1 → Jul 7 Assigned ▶ Running 3 259
Jul 7 → Jul 20 Scheduled ▶ Running 9 268
Jul 20 → Aug 6 Reschedule ▶ Running 13 281
Aug 6 → Aug 6 Entered ▶ Running 0 281
Aug 6 → Aug 14 Ready for Release ⏸ Paused 6 —
Holding 359.5d (excluded)
Coordinators 51.7d
⚠ Overdue
Holding (excluded from total)
359.5 days
Coordinators
51.7 days
Over SLA
Created: Jan 2, 2025 Due: Dec 31, 2026 (139 days left)
📅
404.5 days Total Age
⏱️
236.5d in On Hold Longest Stage
🔄
26 transitions Status Changes
⚠️
37.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Ready for Release • 588 days old
🚨
Primary Delay 236.5 days stuck in "On Hold"
⏱️
Total Delay 37.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
123.1d
Assigned
6.6d / 0.5d SLA
Scheduled
19.6d / 2.0d SLA
Reschedule
25.5d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/3 KKelch called site to schedule for 8/5 with arrival between 9 and 11 am. Unable to leave VM


7/13 Clacy- This is a non retail location. POC is needed to enter facility

⚠️ Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge. ***Important: Please make sure to document if kiosk is disposed or in storage*** If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄 Description
Model 300 with Backboard

Timeline

📋
Work Order Created Jan 2, 3:15 PM
Work Order: WO-01232836
Type: Preventive Maintenance
Priority: PSM
🚨 237.0 business days
✅
Status: Ready for Release by Stephanie Ramen Dec 12, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 343d 21h
🚨 22.0 business days
👷
▶
4 Technician Assigned Jan 14, 9:33 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 32d 20h
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-19T21:00:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 2m
⏳ 3.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Jan 19, 3:44 PM
From: Scheduled
To: Reschedule
Duration in Previous: 5d 6h
🚨 12.0 business days
🆕
Status: Entered by Rhea Berry Feb 4, 4:49 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 16d 1h, 0m
🚨 59.9 business days
👷
▶
2 Status: Assigned Apr 29, 11:40 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Chane Lacy
⏳ 3.0 business days
🆕
Status: Entered by Kaitlyn Kelch May 1, 2:01 PM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 2d 2h, 0m
⏳ 4.0 business days
👷
▶
3 Technician Assigned May 6, 9:03 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 4d 19h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-11T14:00:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch May 6, 1:11 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 4h 8m, 0m
⚠️ 6.0 business days
👷
▶
2 Technician Assigned May 13, 10:15 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 6d 21h
🆕
Status: Entered by Kaitlyn Kelch May 13, 10:25 AM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 9m, 0m
⚠️ 7.0 business days
👷
▶
2 Status: Assigned May 21, 10:39 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Chane Lacy
🆕
Status: Entered by Kaitlyn Kelch May 21, 10:56 AM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 17m, 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned May 27, 9:27 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 5d 22h
📅
▶
2 Dispatch Scheduled May 27, 9:39 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 11m
⏳ 2.0 business days
🆕
Status: Entered by Kaitlyn Kelch May 28, 4:16 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 6h, 0m
🚨 16.0 business days
👷
▶
4 Technician Assigned Jun 18, 11:02 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 20d 18h
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-06-23T21:00:00.000+0000
🆕
▶
3 Status: Entered Jun 18, 3:39 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Chane Lacy
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-06-23T15:30:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch Jun 19, 1:40 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 22h 0m
⏳ 2.0 business days
👷
▶
3 Technician Assigned Jun 23, 3:07 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 4d 1h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-06-29T14:00:00.000+0000
⏳ 4.0 business days
🆕
Status: Entered by Kaitlyn Kelch Jun 26, 10:53 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 2d 19h, 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jul 1, 3:43 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 5d 4h
⏳ 4.0 business days
📅
▶
2 Dispatch Scheduled Jul 7, 4:49 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 6d 1h
⚠️ 9.9 business days
🔄
Status: Reschedule by Craig Dempsey Jul 20, 4:22 PM
From: Scheduled
To: Reschedule
Duration in Previous: 12d 23h
🚨 14.0 business days
🆕
Status: Entered by Kaitlyn Kelch Aug 6, 1:44 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 16d 21h, 0m

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Reschedule
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days
Scheduled
Duration: 9.4 business days (threshold: 2.0 business days)
Exceeded by 7.4 business days
Reschedule
Duration: 13.5 business days (threshold: 2.0 business days)
Exceeded by 11.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Jan 2, 3:15 PM
Invoice #
N/A

Details