📍 CVS - CVS-06661 — 263 West Morgan Street, Knightstown IN, 46148
Jan 2, 2025 → Jun 10, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (222 biz days late)
Active: 243 biz days
Paused: 117 biz days
🕐 Clock stopped: Completed (Jun 11, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸73d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Mar 31, 2026
73 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 31 → Apr 3, 2026
3 business days (counted)
Running total: 239 of ? biz days used
▶ Clock Running
Status: Entered
Apr 3 → Apr 3, 2026
0 business days (counted)
Running total: 239 of ? biz days used
⏸44d
⏸ Clock Paused
Status: Ready for Release
Apr 3 → Jun 7, 2026
44 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 7 → Jun 7, 2026
0 business days (counted)
Running total: 239 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 7 → Jun 11, 2026
4 business days (counted)
Running total: 243 of ? biz days used
Created: Jan 2, 2025Completed: Jun 11, 2026
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → Mar 31
Ready for Release
⏸ Paused
73
—
Mar 31 → Mar 31
Assigned
▶ Running
0
236
Mar 31 → Apr 3
Scheduled
▶ Running
3
239
Apr 3 → Apr 3
Entered
▶ Running
0
239
Apr 3 → Jun 7
Ready for Release
⏸ Paused
44
—
Jun 7 → Jun 7
Assigned
▶ Running
0
239
Jun 7 → Jun 11
Scheduled
▶ Running
4
243
Holding354.8d (excluded)
Coordinators6.7d
Billing15.1d
✗ SLA Missed
Holding(excluded from total)
354.8 days
Coordinators
6.7 days
Over SLA
Billing
15.1 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2026
Completed: Jun 11, 2026 (203 days early)
📅
359.9 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
8 transitionsStatus Changes
⚠️
16.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 588 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
⏱️
Total Delay16.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
118.4d
Scheduled
6.7d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
15.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
4/3/2026 CRamen tech unable to get to today. RFR.
🔧Work Performed
PM
🔍Technician Findings
System on
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
Work Order: WO-01232860
Account: CVS
Customer Case Number:
Location: CVS - CVS-06661
Address: 263 West Morgan Street, Knightstown, IN 46148
Manufacturer:
Model #: LC300-15
Serial #: 300-002830
Contact Name:
Contact Phone:
Contact Email:
Due Date: 12/31/2026
Scheduled Date/Time: 2026-06-10 17:30